Open to opportunities

Chinar Vyas

@chinarvyas

I lead operations, business development, and data-driven process improvements that strengthen customer experience and business outcomes.

India

Message

What I'm looking for

I'm looking for opportunities where I can lead operations, business transformation, customer experience, and data-driven improvement initiatives while building scalable solutions and delivering measurable business outcomes.

At PTSI, I drive business development, strategic partnerships, client relationships, operational improvements, and IoT proposals aligned to client KPIs and ROI. I also support the CEO and leadership team by translating strategic priorities into actionable plans, SOPs, and product enhancements.

Previously, I led customer operations teams of 60+ FTEs at Upcentrix Technologies and 70+ FTEs at Harsh Group of Companies, improving service delivery, workforce planning, vendor governance, procurement, customer experience, and SLA performance. My background spans customer operations, fraud risk mitigation, compliance, logistics, background verification, and stakeholder management across global platforms and clients.

I'm also developing analytical solutions through data science, using SQL, Python, machine learning, data visualization, and structured problem-solving to turn business challenges into measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Compliance / Business Development Manager

Current

PTSI

May 2024 - Present (2 years 3 months)

Drove business development and revenue growth by identifying new market opportunities and building strategic partnerships. Managed end-to-end operations, including facilities, vendor management, and procurement, ensuring cost optimization and operational efficiency.

Business Development Strategic Partnerships Client Relationship Management Operations Management Vendor Management Procurement Contract Negotiation Process Improvement SOP Development Workflow Automation IoT Solutions

Internship

Flip-Robo Technologies

Sep 2023 - Sep 2024 (1 year)

Identified business problems and developed analytical solutions using statistical, mathematical, and machine learning techniques. Collected, cleaned, and pre-processed large datasets from multiple sources.

Data Analysis Machine Learning Statistical Analysis Data Cleaning predictive modeling Cross Functional Collaboration

Operations Manager

ItSolutions/Upcentrix Technologies Pvt Ltd.

Jan 2022 - May 2024 (2 years 4 months)

Led and scaled a high-performing customer operations team with 60+ FTE's, driving hiring, coaching, and performance management to consistently exceed CX and SLA targets. Managed end-to-end call center operations, optimizing capacity planning, workforce scheduling, and service delivery.

Team Leadership Performance Management Call Center Operations Capacity Planning Workforce Scheduling CSAT FCR AHT Process Optimization Cost Reduction Customer Escalation Management Cross Functional Collaboration Vendor Governance Procurement Travel Operations

Fraud Analyst

TTEC

Dec 2019 - Aug 2021 (1 year 8 months)

Managed customer and member lifecycle support for global e-commerce platforms, resolving queries and driving high customer satisfaction across email and chat channels. Executed AML and fraud risk mitigation processes, identifying suspicious activities and ensuring platform integrity.

Customer Service Fraud Detection AML KYC Risk Mitigation Refund Management Dispute Resolution Trust and Safety Cross Functional Collaboration

Process Analyst

HNR Tech

Apr 2019 - Nov 2019 (7 months)

Managed end-to-end order lifecycle, ensuring seamless customer experience and operational efficiency. Monitored and coordinated with logistics partners to optimize pickups, deliveries, and address modifications.

Order Management Logistics Coordination Customer Support Refund Management Dispute Resolution Supply Chain Optimization Process Improvement Cross Functional Collaboration

Verification Specialist

Sterling

Feb 2016 - Apr 2018 (2 years 2 months)

Delivered end-to-end background verification services for global clients, ensuring accuracy, compliance, and adherence to defined SLAs. Managed client interactions and stakeholder communication, providing timely updates and resolving queries.

Background Verification Client Communication Employment Verification Education Verification License Verification Reference checks Compliance Data Privacy Risk Management

Assistant Operations Manager

Harsh Group of Companies

Jun 2011 - Dec 2015 (4 years 6 months)

Drove strategic growth initiatives by owning client engagement, delivery excellence, and revenue-focused operations across key accounts. Led client and stakeholder management, strengthening relationships and identifying upsell opportunities.

Client Engagement Stakeholder Management Vendor Management Commercial Negotiation Operations Management Team Leadership Procurement Business Travel Management Strategic Planning Process Transformation

Operations Analyst

Tech Mahindra

Feb 2010 - May 2011 (1 year 3 months)

Managed real-time operations across multiple LOBs, driving service delivery, capacity planning, and workforce optimization to meet SLAs. Led forecasting and workforce scheduling, leveraging data analysis to optimize resource allocation.

Real Time Operations Capacity Planning Workforce Scheduling Forecasting Data Analysis Genesys Configuration Manager Business Analysis Process Improvement

Workforce Analyst

First-source Solutions

Jan 2007 - Dec 2009 (2 years 11 months)

Led workforce management functions including forecasting, scheduling, and roster optimization, introducing new shift models to improve service levels and resource utilization. Performed real-time analysis and MIS reporting.