Thais Oliveira

I am a customer-focused professional with experience in both Brazil and the United States, where I worked in fast-paced customer service and retail environments.

Throughout my career, I have developed strong organizational, problem-solving, and operational skills. As a Shift Leader at Dunkin', I was responsible for supervising daily operations, training new employees, coordinating team activities, and ensuring excellent customer service during every shift.

Before moving to the United States, I worked at Bunge Brasil, supporting manufacturing operations by monitoring performance indicators, maintaining operational reports, improving internal processes, and training employees on production systems. This experience strengthened my analytical thinking, attention to detail, and ability to work with cross-functional teams.

I also completed a Quality Control internship at HEINEKEN, where I gained experience with quality assurance procedures, documentation, and compliance with operational standards.

I enjoy learning new systems, improving processes, and working with people from different backgrounds. My international experience taught me adaptability, resilience, and the importance of clear communication in diverse environments.

I am currently looking for remote opportunities in Customer Support, Customer Success, Operations, Administrative Support, or Virtual Assistance, where I can contribute to a collaborative team while continuing to grow professionally.