Lucía Barro Gil

Provided customer-facing and internal support for distributed remote teams in high-volume, time-sensitive environments, including major transportation hubs. Acted as first point of contact for inquiries and incidents, supported remote onboarding, maintained documentation, assisted with issue triage, and coordinated schedules to ensure operational continuity and data accuracy.

Supported daily field operations and provided real-time assistance to teams in high-demand environments. Assisted with staffing, scheduling, and replacements to ensure service continuity. Trained team members in digital data collection tools and multilingual interaction protocols, and performed quality checks to ensure accurate and timely submissions.

Conducted high-volume multilingual interactions with international users in high-traffic environments. Collected, validated, and reviewed information to ensure accuracy and clarity. Supported internal teams with data verification and quality checks, and communicated complex questions and procedures in a clear, user-friendly manner.

Delivered one-on-one and small-group remote language and communication coaching in English and Spanish. Adapted sessions to individual needs, helped professionals improve clarity and confidence, developed customized materials, and managed fully remote workflows with a strong focus on effective communication.

Wrote, edited, and published content in English, Spanish, and Portuguese. Conducted interviews and transformed technical information into clear, user-facing materials. Supported editorial workflows with strong attention to detail, accuracy, and deadlines.

Degree in progress (final stage) at Universidad del Museo Social Argentino.

Completed a professional pastry course focused on practical pastry skills and techniques.

High school education with an IT and Business Management focus.