Thabisile  DumaTD
Open to opportunities

Thabisile Duma

@thabisileduma

Customer Sales Agent with extensive experience in order management.

South Africa

What I'm looking for

I am looking for a role that offers growth opportunities and values customer-centric approaches.

My name is Thabisile Duma, and I am a dedicated Customer Sales Agent with nearly two decades of experience in optimizing order processes and enhancing customer satisfaction. Currently employed at Illovo Sugar South Africa, I have honed my skills in managing customer orders, coordinating with various departments, and ensuring timely deliveries. My proactive approach has consistently resulted in increased sales and improved customer relationships.

Throughout my career, I have taken on various roles, including Metadata Clerk and Creditors Clerk, where I developed a strong foundation in administrative tasks and financial management. My educational background includes advanced diplomas in Business Administration, equipping me with the necessary skills to analyze and improve business processes. I am passionate about continuous improvement and thrive in environments that challenge me to grow professionally.

Experience

Work history, roles, and key accomplishments

IL
Current

Metadata Clerk

Illovo Sugar South Africa (Pty) Ltd

Jul 2005 - Apr 2024 (18 years 9 months)

Handles the opening of new Cash Vendors, verifies banking details, updates vendor master files, and processes invoices. Also coordinates EE meetings and takes minutes.

IL
Current

Customer Sales Agent

Illovo Sugar South Africa (Pty) Ltd

Jul 2005 - Present (19 years 10 months)

Responsible for optimizing the Order to Cash process, providing information to new customers, processing orders, and ensuring effective communication with customers regarding delivery status. Collaborates with Sales, Finance, and Logistics to enhance customer service delivery.

IL

Creditors Clerk

Illovo Sugar S A (Pty) Ltd

Feb 2013 - May 2019 (6 years 3 months)

Responsible for processing invoices, resolving supplier queries, and maintaining vendor relationships. Ensures timely payments and accurate record-keeping.

IL

Secretary (Corporate Finance)

Illovo Sugar Limited

Jun 2008 - Apr 2009 (10 months)

Managed administrative functions for the Corporate Finance department, including sorting mail, arranging refreshments, and handling communications. Ensured efficient office operations.

Education

Degrees, certifications, and relevant coursework

Durban University of Technology logoDT

Durban University of Technology

Post Graduate Diploma, Business Administration

2023 -

Currently pursuing a Post Graduate Diploma in Business Administration with subjects including Business Research Proposal and International Business.

Durban University of Technology logoDT

Durban University of Technology

Advanced Diploma, Business Administration

2022 - 2022

Pursued an Advanced Diploma in Business Administration covering subjects such as Research Methodology, Project Management, and Financial Management.

EC

Ethekwini College (Centec Campus)

Public Management Diploma, Public Management

2018 - 2018

Completed Public Management Diploma with a focus on Public Finance, Public Administration, Municipal Administration, and Public Law.

TC

Thandukwazi Adult Centre

Matric, General Education

2004 - 2004

Obtained Matric qualification, which is essential for further education and employment opportunities.

Tech stack

Software and tools used professionally

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