Thabisile Duma
@thabisileduma
Customer Sales Agent with extensive experience in order management.
What I'm looking for
My name is Thabisile Duma, and I am a dedicated Customer Sales Agent with nearly two decades of experience in optimizing order processes and enhancing customer satisfaction. Currently employed at Illovo Sugar South Africa, I have honed my skills in managing customer orders, coordinating with various departments, and ensuring timely deliveries. My proactive approach has consistently resulted in increased sales and improved customer relationships.
Throughout my career, I have taken on various roles, including Metadata Clerk and Creditors Clerk, where I developed a strong foundation in administrative tasks and financial management. My educational background includes advanced diplomas in Business Administration, equipping me with the necessary skills to analyze and improve business processes. I am passionate about continuous improvement and thrive in environments that challenge me to grow professionally.
Experience
Work history, roles, and key accomplishments
Metadata Clerk
Illovo Sugar South Africa (Pty) Ltd
Jul 2005 - Apr 2024 (18 years 9 months)
Handles the opening of new Cash Vendors, verifies banking details, updates vendor master files, and processes invoices. Also coordinates EE meetings and takes minutes.
Customer Sales Agent
Illovo Sugar South Africa (Pty) Ltd
Jul 2005 - Present (19 years 10 months)
Responsible for optimizing the Order to Cash process, providing information to new customers, processing orders, and ensuring effective communication with customers regarding delivery status. Collaborates with Sales, Finance, and Logistics to enhance customer service delivery.
Creditors Clerk
Illovo Sugar S A (Pty) Ltd
Feb 2013 - May 2019 (6 years 3 months)
Responsible for processing invoices, resolving supplier queries, and maintaining vendor relationships. Ensures timely payments and accurate record-keeping.
Admin Secretary
Illovo Sugar S A (Pty) Ltd
Aug 2011 - Feb 2013 (1 year 6 months)
Managed administrative tasks including answering calls, sorting mail, booking meeting rooms, and preparing board papers. Provided support to management and ensured smooth office operations.
Marketing Secretary
Illovo Sugar S A (Pty) Ltd
Apr 2009 - Aug 2011 (2 years 4 months)
Provided administrative support to the Marketing department, including managing correspondence, organizing meetings, and maintaining SHE policies. Assisted in risk management and marketing documentation.
Secretary (Corporate Finance)
Illovo Sugar Limited
Jun 2008 - Apr 2009 (10 months)
Managed administrative functions for the Corporate Finance department, including sorting mail, arranging refreshments, and handling communications. Ensured efficient office operations.
Receptionist / Switchboard Operator
Illovo Sugar Limited
Jul 2005 - Jun 2008 (2 years 11 months)
Handled incoming calls, received visitors, and managed the switchboard. Responsible for updating internal communication lists and distributing mail.
Education
Degrees, certifications, and relevant coursework
Durban University of Technology
Post Graduate Diploma, Business Administration
2023 -
Currently pursuing a Post Graduate Diploma in Business Administration with subjects including Business Research Proposal and International Business.
Durban University of Technology
Advanced Diploma, Business Administration
2022 - 2022
Pursued an Advanced Diploma in Business Administration covering subjects such as Research Methodology, Project Management, and Financial Management.
Ethekwini College (Centec Campus)
Public Management Diploma, Public Management
2018 - 2018
Completed Public Management Diploma with a focus on Public Finance, Public Administration, Municipal Administration, and Public Law.
Thandukwazi Adult Centre
Matric, General Education
2004 - 2004
Obtained Matric qualification, which is essential for further education and employment opportunities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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