TNThembelihle Nkosi
@thembelihlenkosi1
Customer service and sales administrator focused on accurate order handling, stock control, and responsive support.
South AfricaWhat I'm looking for
I bring a strong customer-service mindset with hands-on experience processing orders, processing returns, and resolving customer complaints while responding to enquiries. In my current part-time role as a Customer Service Representative, I support efficient service by handling walk-ins both in the showroom and over the counter, ordering stock, and providing feedback on customer service process performance.
Previously, I’ve worked in internal sales administration and order coordination, including capturing orders on the Syspro system and ensuring quantities of stock are correctly allocated. I also answered calls and transferred them to the correct department, compiled quotes, followed up on customer outstanding orders, and captured purchase orders on the Sage system—supporting smooth day-to-day sales operations. Across roles as a Store and Stock Clerk, I managed inventory by counting stock, receiving stock, organizing products, and ensuring shelves were stocked and priced correctly, while maintaining a clean store environment and comfortable teamwork through strong interpersonal and computer literacy.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Enterprise Ethanol
Sep 2022 - Present (3 years 7 months)
Processed customer orders and returns, placed stock orders, and resolved customer complaints. Assisted walk-in customers in the showroom and handled customer enquiries while providing feedback on service efficiency.
Store and Stock Clerk
Rufaro Garments
Jun 2022 - Aug 2022 (2 months)
Organised store products, ensured shelves were stocked and correctly priced, and maintained store cleanliness. Counted and received stock, applied price tags, and assisted customers to find products in-store and over the counter.
Order Management Controller
Core Computer Business
Oct 2021 - Jan 2022 (3 months)
Captured orders on the Syspro system and reviewed incoming emails. Ensured stock quantities were correctly allocated for orders.
Internal Sales Administrator
Saffer Plumbing
Apr 2018 - Oct 2019 (1 year 6 months)
Answered calls, transferred enquiries to the correct department, and compiled quotes for customers. Captured purchase orders and rep sales orders on Sage, followed up on outstanding orders, and handled related filing.
Internal Sales Administrator
Waterways
Captured orders on the system and handled order intake over the phone and via email. Supported clients in the showroom and over the counter, while answering calls and transferring them to the correct department.
Education
Degrees, certifications, and relevant coursework
PW College
Cashier, Cashier
Completed Cashier training.
PC Training and Business College
International Computer Driving Licence, International Computer Driving Licence
Activities and societies: Word Processing; Spreadsheet; Database; Presentation; Information and Communication
Completed International Computer Driving Licence training, passing Word Processing, Spreadsheet, Database, and Presentation subjects.
Cornerstone
Inbound Call Centre Training, Inbound Call Centre Training
Activities and societies: Inbound Call Centre Training; Advance Inbound Training; Computer Training
Completed Inbound Call Centre Training including advanced inbound training and computer training.
Afro Kombs College
Grade 12, IsiZulu, English, Geography, Business Economics, Economics, History
Completed Grade 12, studying IsiZulu, English, Geography, Business Economics, Economics, and History.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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