Open to opportunities

Izene SLH

@izeneslh

Message

Customer-focused operations professional with 5+ years in service and sales.

South Africa

Message

What I'm looking for

I seek a customer-focused operations role where I can use order-management and leadership skills to improve workflows, exceed targets, and grow into greater managerial responsibility.

I am an enthusiastic, dedicated customer service and operations professional with over five years' experience across call centre operations, retail sales, administration, and order management. I consistently meet performance metrics, exceed sales targets, and maintain accuracy in high-volume environments.

I have managed daily store operations, led and trained staff, and supported departmental targets and SLAs while resolving customer queries and coordinating cross-functional delivery. My strengths include attention to detail, CRM and order-management proficiency, and a proactive problem-solving approach.

I build trust-based relationships with clients and colleagues, adapt quickly to new challenges, and bring leadership potential and a strong team-player mindset to roles focused on service excellence and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Order Administrator

Current

Webafrica

Aug 2021 - Present (4 years 2 months)

Process and manage customer orders end-to-end, coordinating internal teams to ensure timely delivery and maintaining accurate billing and activation records while supporting SLA targets.

Order Management CRM Customer Service Billing Troubleshooting Data Entry Microsoft Office SLA Management

Call Centre Agent

Powerbite

Oct 2020 - Dec 2020 (2 months)

Handled inbound calls and emails providing product information, processing orders, resolving queries and conducting market research, consistently meeting performance and conversion targets.

Customer Service Email Support Scripts Adaptation Performance Metrics

Acting Manager

Telkom

Feb 2020 - Oct 2020 (8 months)

Managed daily store operations, led sales staff, enforced compliance and stock control, trained teams and improved customer satisfaction while mitigating financial and loss risks.

retail management Team Leadership Stock Control Loss Prevention Staff Training Sales Targets Customer Service Risk Management

Sales Assistant

Pepcell

Jul 2017 - Aug 2019 (2 years 1 month)

Assisted customers with purchases, maintained merchandising standards, handled cash-ups and banking, and performed administrative duties to support store operations.

Customer Service Merchandising Banking Administration Stock Management POS

Sales Assistant

Ackermans

Dec 2016 - Feb 2017 (2 months)

Supported customers with product selection and payments, maintained stock displays and assisted with day-to-day retail operations to uphold store standards.

Customer Service Point of Sale Merchandising Retail Operations