TF

Open to opportunities

Texas Profesional Notary Services Firm

@texasprofesionalnota

Award-winning sales and customer service professional skilled in remote team leadership.

What I'm looking for

I seek remote or hybrid roles where I can lead teams, drive sales growth, apply CRM and data analysis skills, and contribute to operational efficiency; open to 1099/contract work.

I am a results-driven sales and customer service professional with over 10 years of experience excelling in remote and hybrid environments, consistently exceeding targets and building long-term client relationships. I bring expertise in CRM platforms, data-driven decision making, and bilingual communication in English and Spanish.

Throughout my career I have led and trained remote teams, delivered significant cost savings and operational improvements, and broken sales records while maintaining high customer retention. I am adaptable, self-motivated, and open to full-time, remote, contract, or freelance roles, including 1099 engagements.

Experience

Work history, roles, and key accomplishments

LL

Current

Operations Manager

Current

Lavish Limousines & Logistics

Jan 2001 - Present (24 years 9 months)

Managed day-to-day operations, coordinated remote teams, and implemented cost-saving measures that reduced overhead by $500K.

Operations Management Accounts Receivable Project Management Team Coordination Customer Service

RI

Real Estate Sales Rep

RVI Inc.

Jan 2021 - Jan 2024 (3 years)

Achieved top sales performance through inbound/outbound calls and remote account management, consistently exceeding targets and closing high-value deals.

Remote Sales Outbound Calling Customer Relationship Management Lead Conversion Remote Collaboration Sales Reporting

HV

Remote Sales Representative

Holiday Inn Club Vacations

Jan 2017 - Jan 2020 (3 years)

Ranked in the top 10% of sales reps, achieving 30+ weeks of 20+ sales and building strong client relationships through phone, email, and chat.

Remote Sales Customer Service CRM Sales Training Lead Nurturing

UP

Flow Control Specialist

UPS

Jan 2012 - Jan 2017 (5 years)

Managed logistics and supply chain operations, supervised teams, and conducted data analysis to optimize workflows and improve delivery timeliness.

Supply Chain Management Logistics Team Supervision Data Analysis Process Optimization Inventory Control

EA

Tier 3 CSR Team Lead

Electronic Arts

Jan 2009 - Jan 2012 (3 years)

Led a remote customer service team resolving complex issues, conducted performance evaluations, and improved customer retention and satisfaction.

Escalation Management Remote Team Management Troubleshooting Customer Retention

Education

Degrees, certifications, and relevant coursework

WU

Wilmington University

Bachelor of Arts, Business Management

2013 - 2015

Grade: 3.3 GPA

Earned a Bachelor of Arts in Business Management with a 3.3 GPA.

WU

Wilmington University

Associate of Science, Communications

2011 - 2012

Grade: 3.2 GPA

Completed an Associate of Science in Communications with a 3.2 GPA.

AS

Arlington Heights High School

High School Diploma, General Education

Grade: 3.1 GPA

High School Diploma awarded in 2004 with a 3.1 GPA.

Tech stack

Software and tools used professionally

Salesforce

Gmail

Microsoft Teams

Zendesk

HTML5

HubSpot

Remote Team

Trello

Microsoft Excel

SQL

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Texas Profesional Notary Services Firm - Operations Manager - Lavish Limousines & Logistics | Himalayas