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JasxnL User

@jasxnluser

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Sales and Business Development expert focused on customer satisfaction.

Malaysia

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my sales expertise while providing opportunities for professional development and growth.

I am a dedicated Sales and Business Development professional with a strong background in customer service and technical support. Over the years, I have honed my skills in identifying customer needs and delivering effective solutions, ensuring high levels of satisfaction. My experience spans various roles, including Sales Executive and Accommodation Services Specialist, where I achieved a remarkable 98% satisfaction rate in customer support.

Throughout my career, I have developed and executed successful sales strategies, built strong relationships with clients, and contributed to team success in fast-paced environments. My technical background, combined with my ability to communicate effectively in multiple languages, allows me to connect with diverse clients and address their unique needs. I am passionate about continuous learning and thrive in challenging environments that foster professional growth.

Experience

Work history, roles, and key accomplishments

Current

Livestream Operator

Current

JX MEDIA SDN BHD

Apr 2024 - Present (1 year 2 months)

Planned and executed live stream events, developing strategies and schedules. Managed and trained hosts, ensuring content aligned with platform rules and regulations.

Event Planning Content Moderation Performance Analysis

Sales Executive

OFLY INTERNATIONAL

Oct 2023 - Mar 2024 (5 months)

Developed and executed sales strategies to exceed targets within assigned territory. Identified and engaged potential retailers, distributors, and wholesalers to expand market presence.

Sales Strategy Client Relationship Management Product Knowledge Sales Presentations

Tiktok Livestreamer Host

PRISM+ Tech Sdn Bhd

Nov 2023 - Mar 2024 (4 months)

Explained and promoted products to customers, interacting and engaging with viewers regarding product inquiries. Hosted double date sales and explained promotions, guiding viewers through checkout.

Customer Engagement Sales

Sales Executive

Meen Tech Network

Jul 2023 - Oct 2023 (3 months)

Developed sales strategies to achieve monthly and personal sales targets. Acted as a consultant to prospects, handled complaints, and generated leads through Facebook Advertising.

Sales Strategy Lead Generation Consultation Facebook Advertising Sales Presentations

Accommodation Services Specialist

Agoda International Malaysia SDN BHD

Dec 2021 - Nov 2022 (11 months)

Handled inbound and outbound calls from business partners, providing customer and technical support based on company procedures. Interacted with partners from different regions and assisted the L2 support team with complex inquiries.

Customer Support Technical Support Outbound Calling Partnering Problem Solving

Promoter

Dees Simplicity

Dec 2017 - Jun 2023 (5 years 6 months)

Provided service and support by answering customer questions about products or services. Recorded transactions and managed stock levels, ensuring the demonstration area was tidy and well-stocked.

Customer Service Sales Inventory Management Customer Support

Technician

ITE Electronics

Mar 2021 - Jul 2021 (4 months)

Set up hardware, installed, and configured software and drivers. Troubleshot system/hardware failures, performed repairs, and offered timely technical support.

Software Configuration Troubleshooting Technical Support System Repair

Education

Degrees, certifications, and relevant coursework

Sekolah Menegah Jenis Kebangsaan Katholik Melaka

Sijil Pelajaran Malaysia, General Studies

Completed secondary education with a focus on a broad curriculum. Developed foundational knowledge across various subjects.

Multimedia University, Malacca Campus

Diploma In Information Technology, Information Technology

Grade: 3.36 / 4.00

Studied information technology, gaining knowledge in programming languages, software development, and system administration. Achieved a CGPA of 3.36 out of 4.00.