Terry Moore
@terrymoore
Seasoned operations manager driving fiber broadband growth, safety, and operational excellence.
What I'm looking for
I am an operations leader with extensive telecom and military experience, proven in managing large fiber and copper networks, leading teams of up to 125, and delivering rapid customer-growth and reliability improvements. I have driven major platform migrations, led safety and fleet programs with extended incident-free records, and managed high-volume installation programs while maintaining top customer satisfaction scores.
My background spans program and project management, national network deployments, and hands-on technical leadership from roles at Firefly Fiber Broadband and CenturyLink to prior U.S. Army and U.S. Navy service. I emphasize training, cross-functional collaboration, and data-driven decision making to reduce downtime, accelerate deployments, and improve operational metrics.
Experience
Work history, roles, and key accomplishments
Fiber Operations Manager
Firefly Fiber Broadband
Sep 2022 - Aug 2025 (2 years 11 months)
Managed end-to-end mainline fiber and FTTP operations across a 9,400 sq mi rural footprint, growing customers 250% from 16,000 to over 40,000 and driving a company ACSI score of 91. Led 25 staff, implemented fleet and safety programs (953 consecutive incident-free days), and executed a platform migration with zero customer downtime.
Supervisor of Regional Operations
CenturyLink
Sep 2011 - Sep 2022 (11 years)
Managed 125 employees across copper and fiber plant operations over a 19,500 sq mi footprint, drove 13% HSI market share growth and ranked top-five nationally for strategic product sales. Led system migrations, union coordination, and disaster response restorations after Hurricane Matthew.
Program/Project Manager
CenturyLink
Mar 2001 - Sep 2011 (10 years 6 months)
Program-managed national remote testhead deployments and VoIP FOA projects, coordinating vendors and cross-functional teams to reduce MTTR and increase remote testability footprint. Delivered national DS1 and Ethernet testhead installations improving testing accuracy and coverage.
Special Services Technical Analyst
CenturyLink
Jun 1999 - Mar 2001 (1 year 9 months)
Led maintenance and repair for Special Circuits in the SSOC-East, coaching technicians and serving as lead for dispatch and repair operations to ensure service continuity.
U.S. Army Fire Support Sergeant
U.S. Army
Mar 1996 - Dec 1998 (2 years 9 months)
Supervised and trained a 10-person fire support team, led deployments and targeting operations, and established retransmission and observation sites during deployments including Kuwait (1998).
Electrician's Mate 1st Class
U.S. Navy
Jun 1988 - Oct 1994 (6 years 4 months)
Managed shipboard electrical work center aboard USS Hawes (FFG-53), supervised an 8-person crew, maintained power and communication systems, and supported deployments including Operation Desert Storm.
Education
Degrees, certifications, and relevant coursework
University of Florida
Bachelor of Science, Business Administration
Completed a Bachelor of Science in Business Administration at the Warrington College of Business, graduating May 2008.
Lake-Sumter State College
Associate of Arts, General Studies
Completed an Associate of Arts degree, graduating May 2003.
US Army Basic Non-Commissioned Officer Leadership School
Certificate, Leadership / Military
Completed Basic Non-Commissioned Officer Leadership School at Fort Sill and placed on the Commandant’s List (top 10%).
US Army Ranger School
Certificate, Military Leadership
Completed US Army Ranger School at Fort Benning and named to the Commandant’s List (top 10%).
US Navy Quality Assurance and Control School
Certificate, Quality Assurance / Technical
Completed Quality Assurance and Control training in Charleston, SC in January 1990.
US Navy Electrician’s Mate Nuclear Power School
Certificate, Nuclear Electrician
Completed Electrician’s Mate Nuclear Power School at Orlando NTC in May 1989.
Availability
Location
Authorized to work in
Job categories
Skills
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