Open to opportunities

Terry Moore

@terrymoore

Message

Seasoned operations manager driving fiber broadband growth, safety, and operational excellence.

United States

Message

What I'm looking for

I seek a senior operations or program management role where I can lead field teams, drive network reliability, oversee safety and fleet programs, and deliver growth through process improvements and team training.

I am an operations leader with extensive telecom and military experience, proven in managing large fiber and copper networks, leading teams of up to 125, and delivering rapid customer-growth and reliability improvements. I have driven major platform migrations, led safety and fleet programs with extended incident-free records, and managed high-volume installation programs while maintaining top customer satisfaction scores.

My background spans program and project management, national network deployments, and hands-on technical leadership from roles at Firefly Fiber Broadband and CenturyLink to prior U.S. Army and U.S. Navy service. I emphasize training, cross-functional collaboration, and data-driven decision making to reduce downtime, accelerate deployments, and improve operational metrics.

Experience

Work history, roles, and key accomplishments

Fiber Operations Manager

Firefly Fiber Broadband

Sep 2022 - Aug 2025 (2 years 11 months)

Managed end-to-end mainline fiber and FTTP operations across a 9,400 sq mi rural footprint, growing customers 250% from 16,000 to over 40,000 and driving a company ACSI score of 91. Led 25 staff, implemented fleet and safety programs (953 consecutive incident-free days), and executed a platform migration with zero customer downtime.

Fiber Operations Team Leadership CALIX Operations Cloud Jira Fleet Management

Supervisor of Regional Operations

CenturyLink

Sep 2011 - Sep 2022 (11 years)

Managed 125 employees across copper and fiber plant operations over a 19,500 sq mi footprint, drove 13% HSI market share growth and ranked top-five nationally for strategic product sales. Led system migrations, union coordination, and disaster response restorations after Hurricane Matthew.

Network Operations Copper & Fiber Plant Team Management HSI Sales

Program/Project Manager

CenturyLink

Mar 2001 - Sep 2011 (10 years 6 months)

Program-managed national remote testhead deployments and VoIP FOA projects, coordinating vendors and cross-functional teams to reduce MTTR and increase remote testability footprint. Delivered national DS1 and Ethernet testhead installations improving testing accuracy and coverage.

Program Management Network Testheads DS1 Deployment Project Coordination Training Development

Special Services Technical Analyst

CenturyLink

Jun 1999 - Mar 2001 (1 year 9 months)

Led maintenance and repair for Special Circuits in the SSOC-East, coaching technicians and serving as lead for dispatch and repair operations to ensure service continuity.

Special Circuits Maintenance & Repair Dispatch Operations Troubleshooting

U.S. Army Fire Support Sergeant

U.S. Army

Mar 1996 - Dec 1998 (2 years 9 months)

Supervised and trained a 10-person fire support team, led deployments and targeting operations, and established retransmission and observation sites during deployments including Kuwait (1998).

Leadership Targeting Deployment

Electrician's Mate 1st Class

U.S. Navy

Jun 1988 - Oct 1994 (6 years 4 months)

Managed shipboard electrical work center aboard USS Hawes (FFG-53), supervised an 8-person crew, maintained power and communication systems, and supported deployments including Operation Desert Storm.

Electrical Systems Crew Supervision HRS RAST Maintenance Emergency Response