micah wheeler

Function as the operational project lead for a $2M+ annual-revenue retail location, coordinating scheduling, inventory accuracy, and staffing timelines across 8–12 associates. Reduced task turnaround time by 15% and improved customer retention by 10%+ through process redesign and structured training.

Directed daily fulfillment operations and master project timelines for 150 front-line associates, 6 supervisors, and 4 managers. Led a Lean/Kaizen-informed change-management initiative that boosted productivity by 34% and drove a 60% quality improvement through a data-analysis and defect-tracking system.

Maintained Cisco network infrastructure supporting DoD operations at 99%+ uptime through proactive monitoring and structured incident response. Standardized network topology records, configuration change logs, and SOPs across 50+ procedures, supporting audit compliance and operational continuity.

Delivered compliance-based instruction to 350+ students and developed a new curriculum later adopted as the standard template. Increased operational consistency by designing and implementing new office policies and procedures.

Bachelor of Arts in Communications and Strategic Relationship Management.

Paralegal Certificate from Metropolitan State University of Denver.

Change Management Certification from Cornell University.

Active CompTIA Network+ certification.