Borniche Figueroa
@bornichefigueroa
Dedicated dispatch lead with strong leadership and operational expertise.
United StatesWhat I'm looking for
I am a results-driven professional with extensive experience in operations and leadership roles. Currently, I serve as a Dispatch Lead at LMI Systems, where I support dispatchers and ensure the accuracy of work orders and billing processes. My role requires meticulous attention to detail and a commitment to excellence, which I bring to every task.
Previously, I worked as a Superintendent at IES Communications, managing ISP Fiber crews and overseeing project operations. My ability to interface with customers and implement their visions has been key to delivering projects on time and within budget. I also have retail management experience from my time at AT&T Mobility, where I honed my skills in team leadership and customer service.
Experience
Work history, roles, and key accomplishments
Dispatch Lead
LMI Systems
Feb 2023 - Present (2 years 4 months)
As a Dispatch Lead, I support dispatchers and field techs with switch configurations, port assignments, and cable tests. I also manage appointment rescheduling and review work orders for billing accuracy, approving timesheets as needed.
Superintendent
IES Communications
Oct 2020 - Jan 2023 (2 years 3 months)
In my role as Superintendent, I oversaw ISP Fiber crew operations, managed labor requirements, assigned tasks, interfaced with customers, tracked material needs, and provided weekly project updates to the project manager.
Assistant Store Manager
AT&T Mobility
May 2015 - Jan 2020 (4 years 8 months)
As an Assistant Store Manager, I assisted in daily retail operations, merchandising, and sales objectives. I maintained inventory accuracy and oversaw team members' timesheet approvals.
Education
Degrees, certifications, and relevant coursework
Colegios Unidos
High School Diploma, General Education
1991 - 1995
Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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