Open to opportunities

terrica harrison

@terricaharrison

Message

Motivated customer service professional with over 2.5 years of experience.

Jamaica

Message

What I'm looking for

I am looking for a dynamic environment where I can utilize my skills and continue to grow professionally.

I am a motivated and organized customer service professional with over 2.5 years of experience in delivering exceptional service. My journey began at Papine High School, where I developed a strong foundation in communication and problem-solving skills. I have since honed these skills in various roles, including my time at Massage Envy, where I managed inbound calls and provided personalized recommendations to enhance customer experiences.

At Sutherland Jamaica, I further developed my abilities as a debt collector, managing both inbound and outbound calls to resolve customer debt issues while maintaining professionalism and empathy. I pride myself on my ability to meet performance goals and exceed customer satisfaction targets, ensuring compliance with company policies and industry regulations. My strong communication skills and willingness to learn have been key to my success in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Call Center Representative

Current

Humach Jamaica

Oct 2022 - Present (2 years 10 months)

Provided exceptional customer service to clients of Massage Envy, managing inbound calls to book appointments for massages, facials, and stretching. Delivered personalized recommendations to enhance customer experiences through soft sales.

Customer Service Inbound Soft Sales Customer Satisfaction Chat Support Email Communication Performance Goals Problem Solving Active Listening

Debt Collector

Sutherland Jamaica

Apr 2021 - Mar 2022 (11 months)

Managed inbound and outbound calls to resolve customer debt issues while maintaining professionalism and empathy. Assisted customers with payment arrangements, account updates, and dispute resolution.

Debt Collection Customer Service Inbound Outbound Calling Dispute Resolution Account Management Compliance Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Papine High school

High school diploma, General Studies

Activities and societies: Studied Food and Nutrition, Food and Management, Information Technology, Human and Social Biology, English Language, Social Studies, Maths and English city&guilds.

Completed a comprehensive curriculum focusing on Food and Nutrition, Food and Management, Information Technology, Human and Social Biology, English Language, Social Studies, and Mathematics. Achieved proficiency in various subjects, preparing for further academic and professional pursuits.