Open to opportunities

Loriann Boyne

@loriannboyne

Message

Dedicated customer service professional with strong communication skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow my skills and contribute to a positive team environment.

I am a dedicated team player with a passion for providing quality customer service. With experience as a Customer Service Agent at Teleperformance and ACT, I have honed my communication skills and ability to resolve customer issues effectively. My role as a Dispute Coordinator at Radius Global Solutions further developed my problem-solving abilities, allowing me to handle complex situations with ease.

Currently, I am working as a Server at Lethe River Massage, where I continue to build my skills in customer interaction and service excellence. I am committed to learning and growing in my career, and I hold a Heart Certification in Customer Service/Front Desk, which underscores my dedication to the field. I believe that my willingness to learn and my trustworthy nature make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Massage Therapist

Current

Lethe River Massage

Nov 2023 - Present (1 year 7 months)

Provided massage services to clients, ensuring a relaxing and therapeutic experience. Maintained a clean and organized work environment.

Massage Therapy Wellness Customer Service

Current

Server

Current

Convention Center Reserved

Provided excellent service to guests in a fast-paced environment. Assisted with event setup and breakdown, ensuring smooth operations.

Teamwork Time Management

Customer Service Agent

ACT

May 2024 - Present (1 year 1 month)

Assisted customers with product and service inquiries, providing information and support. Handled customer complaints and feedback, escalating issues as needed.

Customer Support Customer Escalation Communication

Dispute Coordinator

Radius Global Solution

Feb 2023 - Present (2 years 4 months)

Managed and resolved customer disputes, ensuring fair and timely resolutions. Collaborated with internal teams to investigate and address complex customer issues.

Dispute Resolution Negotiation Communication

Customer Service Agent

Teleperformance

Jan 2022 - Present (3 years 5 months)

Provided exceptional customer service, resolving inquiries and issues efficiently to ensure customer satisfaction. Maintained accurate records of customer interactions and transactions.

Customer Service Conflict Resolution Data Entry Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Granville All Age School

High School Diploma, General Studies

Completed primary education, focusing on foundational subjects and developing basic academic skills. Participated in various school activities and community events.

St. James High School

High School Diploma, General Studies

Pursued secondary education, engaging in a broad curriculum to prepare for higher academic pursuits. Developed critical thinking and problem-solving abilities.

Harrison Memorial High School

High School Diploma, General Studies

Completed final years of high school, focusing on advanced coursework and preparing for post-secondary opportunities. Gained valuable academic and personal growth experiences.