Fully remote role in IT support, systems administration or technical implementation with a company that hires globally. I do my best work on escalated troubleshooting, system rollouts and keeping users informed. Hoping to grow in cloud, security and AI tools. Relocating to Spain in spring 2027; no sponsorship needed.
Looking for a job
Terrianna Bishop
@terriannabishop
Remote IT support & systems admin: Active Directory, Intune, ServiceNow, M365. 4+ yrs, 2,000+ users, HIPAA experience. Security+
United StatesWhat I'm looking for
I’m a systems administrator and IT support professional with 4+ years supporting 2,000+ users, most of them remote and hybrid, in enterprise and U.S. Navy/DoD environments. Before IT, I spent 20+ years in customer-facing roles, so I’m good at turning a frustrating tech problem into a calm, clear fix.
Currently at Client First Technologies, I administer Active Directory, Group Policy, Exchange and Microsoft 365, resolve escalated ServiceNow incidents on site and through Remote Desktop, and harden systems to DoD STIG standards. I deployed and configured 1,300+ workstations across 36 classrooms, finishing rollouts about 30% faster than the team average, and coordinate outage response across building managers, command staff, VDI and NOC teams.
At AbbVie, I managed devices in Microsoft Intune (laptops, iPads, iOS and Android), deployed software through SCCM, and supported executives as white-glove backup. At Leidos, I kept an 80–90% first-call resolution rate on about 30 tickets a day. I’ve also worked with protected health information under HIPAA at Premera Blue Cross and Ada County Paramedics.
I hold CompTIA Security+ and am completing SecAI+. I’m looking for fully remote IT support, systems administration or implementation roles with companies that hire globally, and I’m relocating to Spain in spring 2027.
Experience
Work history, roles, and key accomplishments
CT
Current
Systems Administrator
Client First Technologies
Apr 2023 - Present (3 years 6 months)
Resolves ServiceNow incidents and requests for users from recruits to senior enlisted leadership, and coordinates building-wide outage response. Deployed and configured 1,300+ workstations across 36 classrooms, and supports Windows 11 upgrades and MECM deployments.
Supported a mostly remote and hybrid workforce through Remote Desktop and staffed the walk-in Tech Shop serving 20-30 employees daily. Enrolled devices in Microsoft Intune, managed device refreshes, and performed component-level repairs on HP, Dell, and Lenovo laptops.
Provided help desk support to Navy personnel, almost exclusively remote and hybrid users, troubleshooting and resolving issues through Remote Desktop. Maintained an 80-90% first-call resolution rate while closing about 30 tickets a day.
Researched eligibility and benefits for providers, facilities, and vendors across medical, dental, and behavioral health plans. Handled protected health information daily under HIPAA and documented interactions in business systems.
BA
Executive Assistant to Founder & CEO
Blue Zoo Aquarium
Jul 2021 - Dec 2021 (5 months)
Provided executive support to the Founder and CEO, managing administrative tasks and communications.
NW
Founder & Owner
Nailed It! Woodworks
Sep 2016 - Mar 2021 (4 years 6 months)
Built a referral-only custom furniture business, completing 250+ custom projects and sustaining a 12-month backlog with zero paid advertising.
AP
Administrative Assistant
Ada County Paramedics
Oct 2012 - Jul 2013 (9 months)
Handled administrative tasks including managing HIPAA-regulated patient records.
Onboarded 100+ new hires, including full device provisioning and domain setup. Managed asset tracking for 300+ employee devices and coordinated with corporate IT on hardware needs.
RF
Customer Account Representative
Ready Financial
Feb 2010 - Oct 2011 (1 year 8 months)
Handled customer accounts and fraud prevention duties.
Sales & Service Consultant
Qwest Communications
Jan 2003 - Oct 2006 (3 years 9 months)
Finished Top 5 of 300 sales professionals in year one and was selected for the Channel Support Team to guide fellow reps on escalated customer situations.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA SecAI+, Information Technology
Currently pursuing CompTIA SecAI+ certification.
CompTIA
CompTIA Security+, Information Technology
Earned CompTIA Security+ certification.
Boise State University
General Studies, General Studies
Pursued General Studies at Boise State University.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
70k-95k USD
Social media
Job categories
Interested in hiring Terrianna?
You can contact Terrianna and 90k+ other talented remote workers on Himalayas.
Message TerriannaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
