Xavier Tolson
@xaviertolson
Experienced IT professional with over 10 years in infrastructure management.
United StatesWhat I'm looking for
I am an experienced IT professional with over 10 years in IT infrastructure management, systems administration, and network security. My career has been marked by a proven ability to lead IT teams and manage multi-tenant environments effectively. I excel in project management and strategic IT initiatives, ensuring that technology aligns with business goals.
Throughout my career, I have successfully implemented various IT solutions, including Microsoft 365, Azure, and Okta Administration. I have led projects that enhanced operational efficiency, such as creating workflows for onboarding and offboarding processes, and configuring custom SAML applications for seamless integration with existing systems. My technical expertise is complemented by my commitment to mentoring junior IT analysts and fostering a collaborative team environment.
I am passionate about leveraging technology to drive business success and continuously seek opportunities to improve IT operations. My experience spans various roles, including Systems Administrator and IT Support Specialist, where I have consistently delivered high-quality support and solutions to complex IT challenges.
Experience
Work history, roles, and key accomplishments
Systems Administrator
Arkos Health
Aug 2023 - Present (1 year 9 months)
Resolved IT queries remotely and in-office, configuring Layer 1, 2, and 3 networking. Deployed and administered Okta, Microsoft 365, Microsoft Intune, and Microsoft Azure, including custom SAML apps.
Sr. Systems Tech
Clune Construction
May 2022 - Aug 2023 (1 year 3 months)
Resolved IT queries remotely and in-office, escalating tickets from junior analysts. Administered Meraki's MDM, Mimecast policies, and Microsoft Exchange Online accounts, including ATP and mail flow rules.
SR. IT Support Specialist
Enfusion
Aug 2021 - May 2022 (9 months)
Resolved incoming client and personnel IT queries remotely and in-office, assigning projects to junior analysts. Administered Okta, iOS, and Macs in Jamf, and deployed devices via Azure Intune.
IT Support Associate II
Amazon.com
Dec 2020 - Aug 2021 (8 months)
Managed allocation, maintenance, and troubleshooting of IT equipment in Amazon Operations facilities. Handled support requests across the network and assisted in training new hires.
Technical Analyst Associate
Northwestern Medicine
Apr 2020 - Dec 2020 (8 months)
Provided technical support and analysis for various IT systems. Assisted with troubleshooting and resolving technical issues for end-users.
SUPPORT ENGINEER
MIS Computer
Oct 2018 - Oct 2019 (1 year)
Provided support engineering services, addressing system issues and ensuring operational efficiency. Collaborated with teams to implement solutions and maintain system integrity.
SYSTEM SUPPORT ADMINISTRATOR I
Guaranteed Rate
Nov 2017 - May 2018 (6 months)
Administered system support, ensuring smooth operation of IT infrastructure. Assisted with user accounts, network access, and general IT inquiries.
IT Specialist
TCA Health
Nov 2016 - Oct 2017 (11 months)
Provided IT specialist services, managing network devices and ensuring system security. Supported users with technical issues and maintained IT policies.
Service Desk Analyst I
DSC Logistics
Nov 2015 - Nov 2016 (1 year)
Served as a Service Desk Analyst, handling incoming IT support requests. Provided first-level technical assistance and escalated complex issues.
Education
Degrees, certifications, and relevant coursework
School of Technology
General Studies, General Studies
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Skills
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