Open to opportunities

teresa munthali

@teresamunthali

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Qualified professional with strong management skills

Zambia

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What I'm looking for

Seeking a challenging role that utilizes my management, sales, and customer service skills to drive business growth and provide exceptional customer experiences.

I am a results-driven professional with a strong background in management, sales, and customer service. I possess excellent interpersonal communication and presentation skills, with the ability to work effectively in multicultural environments.

Throughout my career, I have demonstrated exceptional leadership skills, with a proven track record of managing teams, developing strategies, and driving revenue growth. I am a quick learner, always looking to acquire new skills and technology applicable to my organizational role.

I am passionate about working in sales and customer service roles, with a strong focus on providing exceptional customer experiences. I am flexible, adaptable, and thrive in fast-paced and remote work environments.

Experience

Work history, roles, and key accomplishments

Manager

Kiboko Safaris

Mar 2020 - Mar 2021 (1 year)

Overseeing the management of a portfolio of properties and leading strategic planning, financial management, budgeting, staff development, revenue management, sales and marketing, food and beverage quality management, and guest satisfaction.

Operations Management Sales and Marketing Budgeting Leadership Interpersonal Communication

Relief Manager

Wildtracks

Dec 2018 - Jul 2019 (7 months)

Building strong relationships with community leaders and coordinating charity projects. Planning and overseeing accommodation and food service and coordinating environmental education camps.

Community Operations Management Education

Senior Sales Consultant

African Prestige

Jan 2017 - Dec 2018 (1 year 11 months)

Directly selling worldwide holiday timeshare memberships. Switch selling and up-selling destinations and other extras while consistently achieving and exceeding my sales targets.

Sales Marketing Customer Service Competitor Analysis

Management Trainee

The Makokola Retreat

Aug 2015 - Aug 2016 (1 year)

Coordinating corporate, individual and tour operator bookings. Up-selling rooms and hotel services, negotiating room rates to maximize hotel revenue.

General Management Food and Beverage

Supervisor

The Mantis Collection: My Pond Hotel

Aug 2013 - Dec 2014 (1 year 4 months)

Regular strategic marketing of student organized events to increase food and beverage revenue. Rotational supervision of operations in food and beverage, events and housekeeping departments.

Marketing Operations Management Food and Beverage Events