Looking for a job

Morris Mulambo

@morrismulambo

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Results-driven Business Administration graduate with 8+ years of experience.

Zambia

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What I'm looking for

I am looking for a position that offers a challenging and dynamic work environment. I value company culture, opportunities for growth, and the ability to make a meaningful impact. I am eager to contribute my skills and experience to drive success and achieve goals.

I am a results-driven Business Administration graduate with over 8 years of experience in client services, customer support, team management, and administration roles. Throughout my career, I have consistently demonstrated a proven track record in delivering exceptional client services, resolving conflicts, and driving team success. I am seeking a challenging position where I can leverage my skills and experience to contribute to the success of an organization and drive growth.

During my tenure as an Assistant Manager at Gonde Lodge Limited, I played a key role in the overall management of lodge operations. I ensured the highest level of guest satisfaction by addressing concerns, resolving issues, and maintaining a welcoming environment. Additionally, I collaborated with department heads to optimize operational efficiency and improve guest experiences. My strong leadership skills and ability to effectively communicate with both guests and staff were instrumental in achieving these results.

Prior to that, as a Patient Care Representative at Natural Health Services, I conducted group and individual educational sessions, addressing patient inquiries and concerns. I played a crucial role in educating patients on medical cannabis regulations, treatments, and usage guidelines. My strong communication skills and ability to navigate regulatory requirements were essential in providing coordinated patient care and ensuring adherence to protocols.

Experience

Current

Assistant Manager

Current

Gonde Lodge Limited

Mar 2022 - Present (2 years 3 months)

Assisted in the overall management of lodge operations, including guest services, reservations, and staff supervision. Ensured the highest level of guest satisfaction by addressing concerns, resolving issues, and maintaining a welcoming environment. Collaborated with department heads to optimize operational efficiency and improve guest experiences. Assisted in budgeting, financial reporting, and i

Operational Management Budgeting Financial Reporting Inventory Management

Customer Service Agent

Ecofitt

Mar 2018 - Sep 2018 (6 months)

Handled incoming customer inquiries via phone, email, and chat, providing timely and accurate information. Assisted customers in navigating product offerings, troubleshooting issues, and processing orders across Canada. Resolved customer complaints and concerns, aiming to exceed customer expectations and retain loyalty. Collaborated with internal teams to address customer feedback and implement pr

Troubleshooting Order Processing Process Improvement

Patient Care Representative

Natural Health Services

Dec 2018 - May 2020 (1 year 5 months)

Conducted group and individual educational sessions, addressing patient inquiries and concerns. Educated patients on medical cannabis regulations, treatments, and usage guidelines. Assisted patients in completing necessary documentation and navigating regulatory requirements. Collaborated with healthcare professionals to ensure coordinated patient care and adherence to protocols.

Patient Care Documentation Regulatory Compliance Collaboration Patient Care Coordination

Manager

Five Guys Burgers and Fries

Jun 2016 - Sep 2017 (1 year 3 months)

Oversaw daily operations, ensuring efficient service, quality control, and adherence to brand standards. Lead and motivated a team of employees, providing training, coaching, and performance evaluations. Managed inventory, controlled costs, and optimized operational efficiency. Developed and executed marketing strategies to drive customer traffic and increase sales.

Operations Management Team Leadership Inventory Management Cost Control Marketing Strategy Sales

Customer Service Agent

ADT Security

Oct 2017 - Sep 2018 (11 months)

Provided exceptional customer service by addressing client inquiries, resolving issues, and ensuring customer satisfaction. Managed a portfolio of clients, effectively communicating security solutions and upselling additional services. Collaborated with cross-functional teams to coordinate installation and servicing of security systems. Handled inbound and outbound calls. Maintained accurate clien

Client Management Upselling