Open to opportunities

My road Alibaba

@myroadalibaba

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Hospitality & Business Operations Specialist improving revenue and customer experience through scalable operations.

Zimbabwe

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What I'm looking for

I’m looking for roles where I can lead operations and hospitality delivery—building SOPs, improving inventory and workflows, and developing teams to lift revenue and customer satisfaction through both remote and on-site execution.

I’m a Hospitality & Operations leader with 20+ years of experience managing teams and driving performance across multi-site environments in Zambia and the United Kingdom. I’ve consistently increased outlet revenue by 18–25% through operational restructuring, staff development, and customer experience optimisation.

What I’m known for is building the systems that make results repeatable: SOPs, stock control, administrative workflows, and service protocols that improve accountability. I’ve reduced stock losses by 30% and delivered staff training programmes that cut complaints by 50% while improving customer satisfaction.

From leading five retail outlets with up to 50 staff as a General Manager to streamlining farm operations and restaurant service, I focus on workflow improvement and remote & on-site execution. Currently, I support start-ups with operations design, SOPs, staff structures, and workflow optimisation to enable scalability and profitability.

Experience

Work history, roles, and key accomplishments

General Manager

Eighties Group of Companies

Jul 2025 - Oct 2025 (3 months)

Returned to manage five retail outlets with 50 staff, focusing on inventory controls and sales execution. Drove revenue improvement of 18–25% and strengthened customer experience through structured service processes and training.

Multi Site Operations Team Leadership Inventory Management SOP Development Sales Performance Management Staff Training Operational Reporting

General Manager

Eighties Group of Companies

Jun 2023 - Jun 2024 (1 year)

Managed five retail outlets with a team of 50, overseeing inventory and sales performance. Increased outlet revenue by 18–25% through operational accountability systems, improved service standards, and staff coaching.

Multi Site Operations Team Leadership Inventory Management SOP Development Sales Performance Management Staff Training Stock Loss Reduction

Operations Manager

Leslie Hope Farm

Mar 2020 - Aug 2021 (1 year 5 months)

Managed daily farm operations, including staffing and livestock/dairy production scheduling. Streamlined procurement and operational planning to improve productivity and execution.

Production Scheduling Procurement Coordination And Operations Planning Team Supervision Productivity Improvement Reporting

Restaurant Manager

Sinkhole Pub & Grill

Sep 2019 - Mar 2021 (1 year 6 months)

Managed restaurant operations including staff, stock control, service quality, and event coordination. Introduced new menu items and optimised workflows to enhance customer experience and service efficiency.

Hospitality Operations Staff Management Stock Control Customer Service Event Planning Menu Development Support Quality Control Conflict Resolution

Telesales Manager

Digicom Security

Jan 2002 - Jan 2003 (1 year)

Promoted from Supervisor to lead a 10-person telesales team, overseeing inbound/outbound calls and customer query resolution. Managed team performance to support effective communication, issue handling, and sales execution.

Telesales Outbound Calling Communication Performance Management Conflict Resolution