MMMichelle Matipa
@michellematipa
Experienced commercial executive specializing in relationship management and sales.
ZambiaWhat I'm looking for
I am a Commercial Executive with over twenty years of experience in hospitality, sales, and marketing. My career has been built on a foundation of client-focused management, where I excel in building and retaining long-lasting customer relationships. I have a keen ability to manage conflicts and solve problems effectively, which has been enhanced by my psychosocial counseling training.
Throughout my career, I have successfully managed teams and spearheaded sales initiatives that resulted in significant corporate debt reduction and improved customer retention. My experience spans various roles, including managing front office operations at Protea Hotels and leading sales and marketing efforts at Kasote International Limited. I am passionate about creating a customer-friendly atmosphere that promotes brand loyalty and drives business performance.
Experience
Work history, roles, and key accomplishments
Sales, Marketing and Office Management
Kasote International Limited
Mar 2013 - Jan 2023 (9 years 10 months)
Managed the Ndola office and spearheaded the sales and marketing team, focusing on key supply accounts and project presentations. Achieved significant customer debt reduction and ensured adherence to company policies and procedures.
Front Office/Guest Relations Manager
Protea Hotels Zambia
Jan 2010 - Jan 2012 (2 years)
Led the front office operations to enhance customer relations and promote the brand, resulting in improved business performance and customer retention.
Guest Relations Officer
Tongabezi Lodge
Nov 2006 - Jan 2009 (2 years 2 months)
Served as the primary contact for guests on Livingstone Island, managing guest relations and marketing communications to enhance the lodge's corporate image.
Border Controller Intern
UTI Zambia Limited
Jan 2005 - Jan 2005 (0 months)
Managed the logistics of incoming and outgoing goods, ensuring compliance with regulations and efficient tracking of shipments.
Sales and Marketing Executive Intern
Cascade Health Educational Books
Apr 2004 - May 2004 (1 month)
Focused on selling and marketing health products, representing the company at trade fairs and providing consultancy on products.
Education
Degrees, certifications, and relevant coursework
London Centre of Marketing
Diploma in Marketing, Sales, tourism Policies and Planning, Marketing
Completed a Diploma in Marketing, Sales, tourism Policies and Planning, which provided foundational knowledge and skills in marketing strategies and tourism management.
University of Zambia
Certified Licentiate Psychosocial Counselor, Psychosocial Counseling
Achieved certification as a Licentiate Psychosocial Counselor, enhancing skills in counseling and support for individuals in various contexts.
University of Zambia
Certified Monitoring and Evaluation professional, Monitoring and Evaluation
Completed certification as a Monitoring and Evaluation professional, focusing on assessing and improving project outcomes and effectiveness.
Alliance Française
Diploma in written A1, A2 and B1 Level French, Languages
Earned a Diploma in written A1, A2 and B1 Level French, developing proficiency in written French language skills.
Tech stack
Software and tools used professionally
Availability
Location
ZambiaAuthorized to work in
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