Michelle MatipaMM
Open to opportunities

Michelle Matipa

@michellematipa

Experienced commercial executive specializing in relationship management and sales.

Zambia

What I'm looking for

I seek a dynamic role that fosters growth, teamwork, and customer engagement.

I am a Commercial Executive with over twenty years of experience in hospitality, sales, and marketing. My career has been built on a foundation of client-focused management, where I excel in building and retaining long-lasting customer relationships. I have a keen ability to manage conflicts and solve problems effectively, which has been enhanced by my psychosocial counseling training.

Throughout my career, I have successfully managed teams and spearheaded sales initiatives that resulted in significant corporate debt reduction and improved customer retention. My experience spans various roles, including managing front office operations at Protea Hotels and leading sales and marketing efforts at Kasote International Limited. I am passionate about creating a customer-friendly atmosphere that promotes brand loyalty and drives business performance.

Experience

Work history, roles, and key accomplishments

PZ

Front Office/Guest Relations Manager

Protea Hotels Zambia

Jan 2010 - Jan 2012 (2 years)

Led the front office operations to enhance customer relations and promote the brand, resulting in improved business performance and customer retention.

Education

Degrees, certifications, and relevant coursework

LM

London Centre of Marketing

Diploma in Marketing, Sales, tourism Policies and Planning, Marketing

Completed a Diploma in Marketing, Sales, tourism Policies and Planning, which provided foundational knowledge and skills in marketing strategies and tourism management.

UZ

University of Zambia

Certified Licentiate Psychosocial Counselor, Psychosocial Counseling

Achieved certification as a Licentiate Psychosocial Counselor, enhancing skills in counseling and support for individuals in various contexts.

UZ

University of Zambia

Certified Monitoring and Evaluation professional, Monitoring and Evaluation

Completed certification as a Monitoring and Evaluation professional, focusing on assessing and improving project outcomes and effectiveness.

AF

Alliance Française

Diploma in written A1, A2 and B1 Level French, Languages

Earned a Diploma in written A1, A2 and B1 Level French, developing proficiency in written French language skills.

Tech stack

Software and tools used professionally

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Michelle Matipa - Sales, Marketing and Office Management - Kasote International Limited | Himalayas