Teresa Gibbs

I’m a detail-oriented, service-focused professional with over 3 years of direct experience in emergency dispatch and over 5 years in customer service. I’ve built a reputation for staying calm in high-stress, fast-paced environments while communicating clearly and professionally across multiple channels.

In emergency roles, I answered incoming emergency alarm calls involving police, fire, and medical situations, then dispatched appropriate emergency services and contacted designated notification lists. I followed up on incidents to document outcomes—such as false alarms or confirmed incidents—to support accuracy and accountability.

I also bring strong customer-facing experience from front-line positions where I managed guest check-in/check-out processes, handled incoming calls, resolved service issues, and processed multiple forms of payment. I used property and operational systems (including Salto and HotelKey) while supporting daily operations and maintaining high service standards.

What sets me apart is my teamwork and ownership. I’ve been recognized with promotion to Coach, training new dispatchers/employees on protocols, best practices, and preparation for ways that we dispatch and testing. I’m organized, dependable, and committed to delivering accurate, timely, and courteous service—no matter how urgent the situation.