Emily Krout
@emilykrout
Customer-focused emergency dispatcher and customer service specialist with strong communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service and emergency dispatch professional with experience handling high-pressure calls, managing client accounts, and supporting sales operations across automotive and insurance environments. I consistently deliver clear, calm communication while entering and maintaining accurate records in CAD and CRM systems, and I hold multiple public safety and insurance certifications.
My background includes dispatching police, fire, and medical units, providing lifesaving instructions, managing policy adjustments and claims, and supporting BDC sales workflows. I bring strong multitasking, data-entry, and teamwork skills, and I prioritize organization, problem solving, and maintaining professional client relationships.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Shurr Insurance
Sep 2024 - Feb 2025 (5 months)
Adjusted client policies, reported claims, and managed accounts while maintaining client relationships via incoming and outgoing calls and providing detailed policy information.
BDC Representative
Currie Motors
Feb 2024 - Jul 2024 (5 months)
Managed sales leads through data entry and coordination with sales managers, provided service and inventory information to customers and maintained client relationships via phone.
Dispatcher
SouthCom 911
Nov 2023 - Feb 2024 (3 months)
Answered emergency and non-emergency calls, entered incident data into CAD, provided lifesaving EMD/EPD/EFD instructions, and dispatched units while coordinating radio communications.
BDC Representative 2
Garber Chevrolet
Mar 2023 - Jun 2023 (3 months)
Managed sales leads, communicated with sales managers, supported test drives and presented online promotions to drive sales while maintaining client relationships by phone.
Education
Degrees, certifications, and relevant coursework
American School
High School Diploma, High School
High School Diploma earned through American School Online with coursework completed remotely.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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