JaKhiya Glover

Managed multiple incoming emergency service lines, prioritizing calls by severity and providing active listening support to first responders. Researched caller information and dispatched appropriate police, fire, or medical resources using radio, telephone, and computer-aided dispatch systems.

Provided direct care services by maintaining detailed records of services performed and encouraging positive behaviors with non-violent techniques. Supported client routines by keeping environments clean and washing clothes and dishes, and participated in staff meetings and trainings.

Maintained a clean and well-organized environment to support client safety and happiness while providing daily care and support. Tracked and reported client progress through observations and conversations, helping residents maintain independence in a safe and social setting.

Provided friendly customer service by taking orders, promoting a positive image, and processing payments at the cash register. Completed closing tasks including setting up workstations, cleaning surfaces, restocking supplies, and maintaining efficient operations.

Assisted clients with mobility by helping them get in and out of beds and wheelchairs, adapting quickly while maintaining high-quality care. Monitored safety, aided disabled individuals with independence, and provided emotional support during difficult times.

Pursuing a Bachelor of Science in Healthcare Management at South University, started in 2022 and currently active.