Keisha Henderson
@keishahenderson
Customer service professional with 14+ years supporting clients and resolving complex inquiries fast.
United StatesWhat I'm looking for
I’m a dedicated customer service professional with over 14 years of experience delivering high-quality client support in fast-paced corporate environments. I’m known for resolving complex inquiries with a focus on accuracy and high satisfaction.
In my recent customer service roles at MAPFRE USA and VISION SERVICE PLAN, I handled phone support and email support, managed live chat and queues, and used CRM software and internet proficiency to track interactions and drive swift resolutions. I also processed high volumes of orders and documentation using advanced data entry skills.
I bring a strong background in complex, time-sensitive situations from the CITY OF COLUMBUS/DIVISION OF POLICE, where I operated radio, telephone, and computer equipment under pressure. I performed rapid, accurate data entry for emergency reports and relayed real-time information to law enforcement personnel.
Earlier in my career at SAFELITE AUTO GLASS, I verified insurance coverage, initiated and processed claims, and supported customers and agents with clear coverage information. I’m collaborative, empathetic, and committed to problem-solving, research, and dependable service delivery across channels.
Experience
Work history, roles, and key accomplishments
Customer Support Representative II
Vision Service Plan
Jul 2018 - Jan 2019 (6 months)
Handled customer inquiries via phone and email, addressing complex member and provider needs with promptness and empathy. Managed distributed digital inquiries (live chat and email queues) using CRM software and internet proficiency while collaborating with internal partners to ensure accurate plan information.
Customer Service Representative II
MAPFRE USA
Sep 2017 - Jul 2018 (10 months)
Provided customer service for hotel accommodations and travel-related insurance inquiries with a hospitality mindset. Researched and resolved complex billing and payment issues with 100% accuracy while using CRM software and internet proficiency to track interactions and facilitate resolutions.
Emergency Dispatcher
City of Columbus Division of Police
Jan 2012 - Jan 2016 (4 years)
Operated radio, telephone, and computer equipment in high-pressure emergency response environments requiring intense time management and attention to detail. Received emergency reports, performed accurate data entry, and relayed real-time information to law enforcement personnel.
Claims Representative
Safelite Auto Glass
Jan 2010 - Jan 2011 (1 year)
Verified insurance coverage for national customers using research skills and internet proficiency, and initiated and processed insurance claims. Served as a liaison between vendors and clients, providing claim status updates and coverage information while supporting customer retention and sales needs.
Education
Degrees, certifications, and relevant coursework
North Adult Education
1999 -
Completed a short program at North Adult Education in Columbus, OH from January 1999 to March 1999.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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