Open to opportunities

Ashton Jones

@ashtonjones

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Versatile professional with over 10 years in customer service.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a versatile and dependable professional with over 10 years of combined experience in administrative support, customer service, and hospitality. My strong multitasking abilities and excellent communication skills have allowed me to thrive in fast-paced, team-oriented environments. I am adept at handling high call volumes and ensuring a positive customer experience.

In my recent role as a Risk Management Assistant at TransRe / PRMS, I supported internal teams by improving communication and workflow efficiency while maintaining strict compliance with HIPAA regulations. My experience as a Remote Customer Service Representative further honed my skills in addressing customer inquiries and resolving issues efficiently, contributing to high levels of client satisfaction and loyalty.

Throughout my career, I have consistently demonstrated my ability to manage large volumes of calls, streamline processes, and maintain professionalism in handling sensitive information. I am passionate about delivering exceptional service and am always looking for ways to enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Risk Management Assistant

TransRe / PRMS

May 2022 - Present (3 years 2 months)

Supported internal teams with call routing and follow-ups, improving communication and workflow efficiency. Maintained strict compliance with HIPAA regulations during all customer interactions.

Routing HIPAA)Data Analysis Report Preparation

Alarm Monitor / Dispatcher

Department of Homeland Security (DHS)

Mar 2020 - Present (5 years 4 months)

Answered and triaged critical emergency calls, quickly assessing urgency and dispatching appropriate responses. Maintained detailed call logs and coordinated information between emergency responders.

Triage Dispatching

Remote Customer Service Representative

The Midtown Group

Mar 2020 - Present (5 years 4 months)

Handled large volumes of inbound and outbound calls daily, addressing customer inquiries and concerns efficiently. Scheduled appointments, provided information, and delivered high-quality support to clients.

Outbound Calling Scheduling Customer Support Team Collaboration

Administrative Assistant

Capital Services

Sep 2017 - Present (7 years 10 months)

Managed large call volumes, routed inquiries, and provided administrative support across departments. Streamlined internal processes and developed a data verification alert system.

Administrative Support Process Improvement Confidentiality