Charli Figueroa

I’m a passionate, determined, flexible, and always willing to learn professional focused on customer support and coordinated day-to-day operations. In my current role as a Customer Service Dispatcher, I manage the flow of calls, office visits, and incidents while keeping detailed records.

I clock guards in and out, fill out the dispatch log with every call, office visit, and incident, and manage and send out guard schedules. After every shift, I email detailed recaps to ensure clear communication and continuity.

Earlier, I worked as a Receptionist at State Farm, where I was the first point of contact for the office. I handled client payments for insurance, took calls and scheduled annual appointments, and filed and handled paperwork—supported by strong computer operation and professional phone etiquette.

I’ve also built experience as a Client Service Professional at H&R Block and supported clients by being a first point of contact. I managed appointments, answered client questions to the best of my performance and ability, and filed paperwork accordingly—while staying dependable and attentive to service details. I’m CPR certified and bring minimal Spanish and French to support communication when needed.