Ten talon kami

Resolved guest and personnel issues using CALM de-escalation techniques and active listening. Documented and reported daily events through various software via PC and Smartphone.

Effectively documented observations of residents and responded quickly in critical situations while upholding proper policies regarding abuse/neglect. Attended to the nutritional needs of residents following proper food safety protocols.

Effectively resolved complex customer issues, including billing discrepancies, product/service concerns, and account problems. Communicated clearly and professionally with customers via phone, email, and live chat.

Managed multiple customer interactions simultaneously, ensuring timely and effective support. Efficiently navigated multiple customer service tools and databases to access information and assist customers promptly.

Provided empathetic and non-judgmental counseling to individuals in crisis situations via phone calls, offering emotional support and guidance. Demonstrated active listening skills to understand callers' concerns and emotions, showing genuine empathy and validation.

Managed a portfolio of high-net-worth clients, providing personalized investment advice and financial planning solutions tailored to their individual goals and risk tolerance. Collaborated with internal teams to provide holistic wealth management solutions to clients.

Managed daily office operations, including scheduling appointments, coordinating meetings, and maintaining office supplies. Prioritized tasks effectively to ensure timely completion and meet operational objectives.

Developed engaging and informative content for various platforms, including websites, blogs, social media, and email newsletters. Conducted keyword research and implemented SEO best practices to enhance content performance and ranking.

Conducted routine maintenance and inspections on machining equipment to ensure optimal performance and minimize downtime. Implemented process improvements and efficiency enhancements to optimize machining operations.

Supervised and managed employees, safeguarded confidential store information, and maintained accounting records. Conducted regular patrols of the property to identify and address any safety or security risks.

Performed tasks such as vacuuming, dusting, mopping, and disinfecting surfaces using appropriate cleaning products and equipment. Made beds, changed linens, and replenished guest room amenities.

Received, inspected, and verified incoming shipments against purchase orders and packing slips, ensuring accuracy and completeness of orders. Resolved shipping and receiving discrepancies, delivery delays, and transportation issues.

Performed general cleaning duties such as sweeping, mopping, vacuuming, and dusting to maintain cleanliness and hygiene in assigned areas. Sorted recyclable materials and ensured proper disposal according to regulations.

Currently pursuing a Master of Business Administration, specializing in Business Strategy and Leadership.

Grade: 3.24

Completed a Bachelor of Business Administration with a focus on accounting, project management, supply chain, and psychology. Achieved a GPA of 3.24.