Latonya Jackson

Resolved up to 80 customer chats per day, achieving a 90% resolution rate. Enhanced the company FAQ page, leading to a 10% decrease in customer queries and implemented a ticket prioritization system, cutting response times by 20%.

Greeted and assisted visitors, managed cash registers during tournaments, and ensured excellent customer service. Communicated effectively with coaches, employees, and patrons to facilitate smooth tournament operations.

Performed supervised individual and group counseling, crisis intervention, and psychological assessments. Provided appropriate referrals and supported agency operations under professional staff supervision.

Managed payroll, crew, and manager schedules, overseeing employee supervision and food sanitation. Ensured customer satisfaction and efficient food preparation as a General Manager.

Assisted customers with food orders, handled cash transactions, and prepared food and drinks. Assigned work tasks to crew trainers and participated in interviewing and hiring processes.

Investigated claims, determined proper coverage, and negotiated settlements. Maintained accurate claim reserves and diary schedules, ensuring proper documentation and reporting.

Handled, processed, opened, reviewed, and prepared state documents for data entry input. Oversaw the processing of over 10,000 titles daily and operated heavy mailing equipment.

Investigated claims, determined proper coverage, and negotiated settlements. Maintained accurate claim reserves and diary schedules, ensuring proper documentation and reporting.

Managed human resource affairs, team leadership, and operations. Dispatched over 10 drivers, handled accounts payable, and supported the District Manager in workflow management.

Managed all household tasks, including preparing meals, cleaning, and organizing. Oversaw childcare, planned family activities, and managed the family budget.

Pursued a Master's degree in Professional Counseling. Focused on developing therapeutic skills and understanding counseling theories.

Graduated with a Master of Science in Psychology. Acquired advanced knowledge in psychological principles and research methods.

Graduated with a Bachelor of Science in Administration. Developed skills in leadership, management, and organizational operations.

Completed coursework for a Medical Administrative Assistant program. Gained foundational knowledge in administrative tasks relevant to medical settings.