Open to opportunities

Tenesha Jenkins

@teneshajenkins

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Dedicated customer service representative with over 10 years of experience.

Zimbabwe

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth in the healthcare sector.

With over a decade of experience in customer service, I have honed my skills in providing exceptional support and communication. My journey began at Kelsey Seybold, where I currently excel as an Ambulatory Service Representative, managing patient interactions and ensuring a seamless experience. My ability to multitask and maintain a high level of organization has been pivotal in my success.

Previously, I worked at Memorial Hermann as a Patient Access Representative, where I was responsible for greeting patients, verifying their information, and ensuring they understood the admission process. My attention to detail and commitment to patient care have always driven me to go above and beyond in my roles. I am passionate about creating a positive environment for both patients and colleagues, and I thrive in team-oriented settings.

Experience

Work history, roles, and key accomplishments

Current

Ambulatory Service Representative

Current

Kelsey Seybold

Jan 2022 - Present (3 years 5 months)

Managed patient check-in and check-out processes, ensuring accurate demographic and insurance information. Confirmed appointments, handled correspondence, and managed mail distribution.

Customer Service Insurance Confirmation Data Entry Medical Terminology Communication

Patient Access Representative

Memorial Hermann

Oct 2018 - Dec 2021 (3 years 2 months)

Greeted patients and visitors, accurately obtaining and entering demographic, clinical, and financial information into the system. Interviewed patients for admission, explained various forms and policies, and secured necessary signatures and payments.

Customer Service Data Entry Medical Billing Communication

Bus Aide

Sheldon Independent School District

Aug 2015 - Jun 2018 (2 years 10 months)

Welcomed and assisted students in embarking the school bus, ensuring they were properly seated and buckled in assigned seats. Assisted students with placing belongings in storage areas and alerted the bus driver when all students were settled.

Child Supervision Communication

Home Health Aide

Segnik Healthcare Provider

Jan 2014 - Mar 2015 (1 year 2 months)

Provided comprehensive healthcare services in patients' residences, including domestic tasks and transportation to appointments. Administered prescribed medications, assisted with personal care activities, and monitored vital signs.

Patient Care Vital Signs Communication