Pamela Gassaway

Managed inbound calls for members’ transportation needs, verified insurance, and scheduled trips while maintaining HIPAA compliance. Entered and maintained accurate member data including addresses and appointment details.

Provided customer support and coordinated transportation services for clients by managing high-volume calls and handling booking changes. Completed eligibility/insurance verification, documented interactions, and arranged patient transport including trip manifests.

Assisted patients with daily living activities and supported independence through hygiene assistance and errands. Transported patients to medical appointments and performed light housekeeping tasks.

Drove non-emergency transport routes and ensured clients arrived safely and on time. Assisted clients entering/exiting vehicles, supported wheelchair needs including wheelchair lifts, and reported trip completion and incidents.

Collected patient demographic, insurance, and emergency information while ensuring required documentation and procedures were completed. Maintained and retrieved medical records, collected copayments, and prepared patient identification materials.

Performed general labor tasks including assembling and trimming parts while ensuring accuracy in production orders. Supported order completion and adherence to work requirements in a fast-paced environment.

Completed an Associate of Applied Science in Medical Office Management in July 1997.

Graduated with a High School Diploma in May 1989.