Open to opportunities

Jessica Larkin

@jessicalarkin

Message

Customer service and administrative support professional who resolves healthcare accounts with precision and empathy.

Zimbabwe

Message

What I'm looking for

I’m looking for a remote-ready role where I can deliver excellent customer service while supporting healthcare operations—handling patient scheduling, account research, documentation, and collections/reimbursement—using strong attention to detail and reliable problem-solving.

I’m a dedicated customer service and administrative professional with experience supporting healthcare organizations, government agencies, and business operations. I bring a strong track record in call center support, patient scheduling, appointment coordination, account research, and problem resolution, with an emphasis on professionalism and clear communication.

Over the years, I’ve maintained detailed records and documentation, supported reporting and data tracking, and assisted with onboarding and training documentation. I’m especially experienced in healthcare collections and reimbursement support—working with multiple healthcare organizations and insurance carriers—while building positive relationships with customers, patients, and team members.

Experience

Work history, roles, and key accomplishments

Administrative Program Support

Lassen County Health & Human Services

Jan 2024 - May 2026 (2 years 4 months)

Provided administrative and program support for public health and social service programs, maintaining records and documentation and responding to staff, agencies, and community inquiries. Supported reporting and data tracking and assisted with onboarding and training documentation.

Administrative Support Program Support Record keeping Onboarding Documentation Microsoft Excel

Healthcare Customer Service

EOS Medical Collections

Sep 2017 - May 2023 (5 years 8 months)

Assisted patients, providers, and insurance representatives with account questions and claim status by researching issues to support timely resolution. Maintained detailed account documentation and supported collection and reimbursement activities while maintaining excellent customer service.

Healthcare Customer Service Collections Support Account Status Research Documentation Data Entry

Patient Accounts Representative

Plumas District Hospital

Mar 2013 - Jul 2017 (4 years 4 months)

Assisted patients and insurance companies with billing and account inquiries by researching claims and account issues. Processed documentation and maintained accurate records to support patient account resolution activities.

Patient Accounts Billing Claims Research Account Resolution Data Entry Insurance Support

Administrative & Quality Support

CEVA Logistics

Dec 2006 - Jun 2012 (5 years 6 months)

Maintained operational records and documentation while supporting quality and compliance processes. Assisted with employee onboarding and training activities and collaborated across departments to support daily operations.

Administrative Support Quality & Compliance Employee Onboarding Documentation Microsoft Office Data Entry Time Management