Open to opportunities

Nicole Enoch

@nicoleenoch

Message

Dedicated customer service representative with diverse industry experience.

Zimbabwe

Message

What I'm looking for

I am looking for a role that fosters teamwork and offers growth opportunities.

I am a dedicated customer service representative with extensive experience across various industries, including medical, flooring, and appliance customer service. My career has been defined by my ability to manage multiple tasks efficiently while maintaining a strong focus on customer satisfaction. I pride myself on my attention to detail and problem-solving skills, which have allowed me to excel in roles that require both administrative expertise and interpersonal communication.

Throughout my career, I have successfully navigated challenging customer interactions, ensuring that their needs are met while advocating for their best interests. My experience in coordinating schedules, managing service calls, and handling invoicing has equipped me with the organizational skills necessary to thrive in fast-paced environments. I am passionate about contributing to a team-oriented workplace where I can continue to grow and develop my skills.

Experience

Work history, roles, and key accomplishments

Customer Service Rep/Warranty Dept

FBS Appliance

Mar 2021 - Mar 2025 (4 years)

Assisted customers with inquiries and resolved issues related to appliance services and warranties. Coordinated delivery and installation schedules, ensuring compliance with manufacturer policies.

Customer Service Scheduling Conflict Resolution Administrative Support

Office Coordinator

Epoxy Floors Texas

Dec 2017 - Jun 2020 (2 years 6 months)

Managed administrative tasks for commercial and residential flooring projects, including invoicing and logistics. Coordinated with crews and handled accounts receivable and payables.

Invoicing Logistics Accounts Receivable Administrative Support

Accounts Receivable

Memorial Cardiology Associates, P.A.

Nov 2014 - Dec 2017 (3 years 1 month)

Monitored and administered patient accounts, handling billing inquiries and payment arrangements. Managed website hosting and office email upkeep for multiple locations.

Data Management Administrative Support Accounts Receivable Billing IT Support

Medical Assistant

Cy-Fair Headache and Neurological

Oct 2013 - Nov 2014 (1 year 1 month)

Performed administrative duties and scheduled appointments for patients. Conducted visual fields and acuity testing, and entered patient data into EMR systems.

Scheduling EMR Administrative Support

Medical Assistant Extern

Pin Oak Clinic

Jun 2013 - Jul 2013 (1 month)

Scheduled appointments and verified patient insurance and account balances. Entered patient data and managed diagnostic reports.

Appointment Management Data Entry Administrative Support

Education

Degrees, certifications, and relevant coursework

The College of Health Care Professions

Certificate, Medical Assisting

Completed a comprehensive program in Medical Assisting, gaining proficiency in clinical and administrative tasks. Developed skills in patient care, medical procedures, and office management essential for healthcare environments.

Lone Star Community College

General Studies, General Studies

Undertook coursework in various disciplines, building foundational knowledge across academic subjects. Focused on developing critical thinking and communication skills.

Regency Beauty Institute

Diploma, Cosmetology

Completed a specialized program in cosmetology, acquiring practical skills in hair, skin, and nail care. Gained expertise in beauty techniques and client services.