Open to opportunities

Temitope Erhimedafe

@temitopeerhimedafe

Message

Customer support specialist and Business Administration graduate driving operational efficiency and satisfaction.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can improve service delivery, leverage CRM tools, support sales operations, and grow into expanded operational responsibilities.

I am a Business Administration graduate with progressive customer support experience across agriculture, manufacturing, education, and media sectors. I consistently resolve customer issues, manage order fulfillment and CRM systems, and support sales growth through accurate documentation and strong client relationships.

I have led client-facing teams, coordinated cross-functional operations with production and management, and delivered measurable improvements in service response and order tracking. I bring reliable communication, attention to detail, and proficiency with CRM tools and Microsoft/Google productivity suites to contribute to business growth.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

K Classic Farms

Jan 2020 - Jan 2026 (6 years)

Handled customer inquiries, resolved complaints promptly, coordinated order fulfillment and deliveries, and maintained accurate customer and sales records to support sales growth.

Customer Support Order Management Complaint Resolution Reporting Upselling

Customer Service Representative

Somotex Nigeria Limited

Jan 2018 - Jan 2020 (2 years)

Addressed customer inquiries with empathy, resolved complaints efficiently, escalated complex issues, and provided product, pricing, and promotion information to support customer satisfaction.

Customer Service Complaint Resolution Escalation Management Product Knowledge CRM Customer Support Promotion

Client Service Executive

Advertange Media

Jan 2016 - Jan 2018 (2 years)

Led client-facing activities to ensure timely delivery of products and services, provided product recommendations, maintained client records, and supported marketing with creative input to improve deliverables.

Client Relations Account Management Sales Support Record keeping Marketing Coordination Recommendations

Tutor

Diamond Private School

Jan 2015 - Jan 2016 (1 year)

Assisted with classroom instruction and lesson planning, assessed and recorded student performance, prepared progress reports, and organized extra educational activities to support student development.

Lesson planning Assessments Reporting Classroom Management Event Planning

Sales Representative

Speed Access Resources

Jan 2010 - Jan 2012 (2 years)

Promoted products, maintained customer contact to drive sales, kept accurate records of interactions and feedback, and handled returns, exchanges and warranty claims per company policy.

Sales Customer Service Record keeping Returns Management Customer Relations