Blessing Precious

I am a results-driven Customer Service Specialist with over three years of experience delivering exceptional support across phone, email, and chat channels. I consistently maintained high satisfaction rates, reduced response times through process optimization, and influenced product improvements by identifying recurring issues that lowered similar inquiries by 20%.

I collaborate effectively with cross-functional teams to boost issue resolution rates and reduce churn, and I bring strong CRM familiarity (Salesforce, Zendesk), Microsoft Office proficiency, multilingual communication skills (English and French), and a track record of measurable operational improvements that enhance customer engagement and loyalty.