Open to opportunities

Temidayo Akinlo

@temidayoakinlo

Message

I resolve high-volume customer issues and streamline administrative operations using CRM and Excel.

Nigeria

Message

What I'm looking for

I'm seeking an immediately available customer service, administrative, or operations role where I can improve efficiency, resolve customer issues, maintain accurate records, and support customer retention.

At Capricorn Digital Limited (Baxi Onafriq), I handled 80+ customer interactions daily across calls, email, and live chat, resolving complex issues within SLA timelines. My customer-focused approach supported 95%+ CSAT and a resolution rate above 93%.

I maintained CRM records with 99% accuracy, produced weekly Excel reports, identified recurring pain points that helped reduce repeat complaints by 15%, and trained three new service team members. My experience also includes administrative coordination, transaction records, office operations, and pharmaceutical production support.

During NYSC at Comprehensive Secondary School, I taught Business Studies and served as Head of Corps Members, coordinating welfare, attendance, and administrative matters. I'm ready to bring analytical thinking, clear communication, and dependable operational support to a customer-focused team.

Experience

Work history, roles, and key accomplishments

Corps Member – Teacher & Head of Corps Members

NYSC, Comprehensive Secondary School

May 2025 - May 2026 (1 year)

Taught Business Studies to secondary school students and served as Head of Corps Members, coordinating welfare and administrative matters.

Teaching Lesson Planning Leadership Administration

Customer Service Representative

Capricorn Digital Limited (Baxi Onafriq)

Jan 2023 - Dec 2024 (1 year 11 months)

Managed high-volume inbound inquiries across calls, emails, and live chat, achieving high resolution and satisfaction rates. Maintained CRM records with high accuracy and trained new team members.

Customer Service CRM Salesforce Zoho Zendesk Data Entry Complaint Resolution

Machine/Line Operator

Unique Pharmaceutical Company

Jan 2015 - Dec 2017 (2 years 11 months)

Operated and monitored production line machinery, ensuring quality and safety standards. Performed routine checks and recorded production data.

Machine Operation GMP Quality Control Troubleshooting Data Recording

Administrative Assistant

Shinneco Business Centre

Jan 2014 - Dec 2015 (1 year 11 months)

Provided front-desk support, maintained transaction records, coordinated office supplies, and drafted correspondence.

Administrative Support Bookkeeping Microsoft Word Office Operations

Education

Degrees, certifications, and relevant coursework

Adekunle Ajasin University

Bachelor of Science, Business Administration

2017 - 2023

Pursued a Bachelor of Science in Business Administration, covering coursework in business communication, organisational behaviour, financial management, operations management, human resource management, and marketing principles.