Muhammad Abdullahi
@muhammadabdullahi
Dedicated IT Support Technician with expertise in technical troubleshooting and customer service.
What I'm looking for
As a seasoned IT professional, I have honed my skills in providing top-notch technical support and ensuring seamless operations. With experience in IT troubleshooting, network administration, and customer care, I am confident in my ability to deliver exceptional service. My proficiency in Microsoft Office, email management, and calendar organization enables me to efficiently manage tasks and prioritize responsibilities.
In my current role as IT Support Technician at Dangote Cement Plc, I have developed strong problem-solving skills, resolving hardware and software issues with ease. I am well-versed in documenting help desk tickets and escalating problems as necessary. My excellent communication skills and professional demeanor have earned me a reputation for providing timely and effective solutions.
With a strong foundation in technical skills, including Windows, networking, and virtualization, I am committed to staying up-to-date with the latest industry trends and best practices. I am excited to leverage my skills and experience to contribute to a dynamic organization and drive success.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Dangote Cement Plc
Jan 2020 - Present (5 years 5 months)
Provided first-level contact and problem resolution to end users experiencing hardware and software related issues. Resolved user-reported problems using available tools and following procedures and policies.
Central Control Room-(CCR)
Dangote Cement Plc
Jan 2019 - Jan 2020 (1 year)
Optimized plant equipment and associate devices. Monitored the system, equipment and observed flow of materials on conveyor to ensure proper operation.
Education
Degrees, certifications, and relevant coursework
Introduction to Artificial Intelligence
Professional Certificate, Artificial Intelligence
2023 - 2023
Completed a course on Artificial Intelligence, covering the basics of AI technologies and their applications.
Introduction to Cyber Security
Professional Certificate, Cyber Security
2021 - 2021
Completed a course on Cyber Security fundamentals, focusing on protecting systems and networks from cyber threats.
Ethical Hacking For Beginner
Professional Certificate, Ethical Hacking
2021 - 2021
Completed a beginner's course in Ethical Hacking, learning techniques to identify and mitigate security vulnerabilities.
Website/App Developer
Professional Certificate, Web Development
2018 - 2018
Completed a professional certificate in Website/App Development, gaining skills in creating and managing web applications.
Muhammad Abdullahi Showonuola
Google Ads Master Class
Professional Certificate, Digital Marketing
2024 - 2024
Completed a master class in Google Ads, focusing on digital marketing strategies and ad management.
IAEC UNIVERSITY
Bachelor of Engineering, Computer Engineering
2018 - 2021
Grade: 3.11
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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