MA
Open to opportunities

Muhammad Abdullahi

@muhammadabdullahi

Dedicated IT Support Technician with expertise in technical troubleshooting and customer service.

Nigeria

What I'm looking for

Seeking a challenging role that leverages my technical expertise and customer service skills to drive success and contribute to a dynamic organization.

As a seasoned IT professional, I have honed my skills in providing top-notch technical support and ensuring seamless operations. With experience in IT troubleshooting, network administration, and customer care, I am confident in my ability to deliver exceptional service. My proficiency in Microsoft Office, email management, and calendar organization enables me to efficiently manage tasks and prioritize responsibilities.

In my current role as IT Support Technician at Dangote Cement Plc, I have developed strong problem-solving skills, resolving hardware and software issues with ease. I am well-versed in documenting help desk tickets and escalating problems as necessary. My excellent communication skills and professional demeanor have earned me a reputation for providing timely and effective solutions.

With a strong foundation in technical skills, including Windows, networking, and virtualization, I am committed to staying up-to-date with the latest industry trends and best practices. I am excited to leverage my skills and experience to contribute to a dynamic organization and drive success.

Experience

Work history, roles, and key accomplishments

DP
Current

IT Support Technician

Dangote Cement Plc

Jan 2020 - Present (5 years 5 months)

Provided first-level contact and problem resolution to end users experiencing hardware and software related issues. Resolved user-reported problems using available tools and following procedures and policies.

DP

Central Control Room-(CCR)

Dangote Cement Plc

Jan 2019 - Jan 2020 (1 year)

Optimized plant equipment and associate devices. Monitored the system, equipment and observed flow of materials on conveyor to ensure proper operation.

Education

Degrees, certifications, and relevant coursework

II

Introduction to Artificial Intelligence

Professional Certificate, Artificial Intelligence

2023 - 2023

Completed a course on Artificial Intelligence, covering the basics of AI technologies and their applications.

IS

Introduction to Cyber Security

Professional Certificate, Cyber Security

2021 - 2021

Completed a course on Cyber Security fundamentals, focusing on protecting systems and networks from cyber threats.

EB

Ethical Hacking For Beginner

Professional Certificate, Ethical Hacking

2021 - 2021

Completed a beginner's course in Ethical Hacking, learning techniques to identify and mitigate security vulnerabilities.

WD

Website/App Developer

Professional Certificate, Web Development

2018 - 2018

Completed a professional certificate in Website/App Development, gaining skills in creating and managing web applications.

MS

Muhammad Abdullahi Showonuola

GC

Google Ads Master Class

Professional Certificate, Digital Marketing

2024 - 2024

Completed a master class in Google Ads, focusing on digital marketing strategies and ad management.

IU

IAEC UNIVERSITY

Bachelor of Engineering, Computer Engineering

2018 - 2021

Grade: 3.11

Tech stack

Software and tools used professionally

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Muhammad Abdullahi - IT Support Technician - Dangote Cement Plc | Himalayas