Victor Ukaoha
@victorukaoha
Customer support specialist blending technical AI support with strong communication and CRM expertise.
What I'm looking for
I am an enthusiastic, detail-oriented customer support specialist with experience in online and chat-based assistance and a Bachelor of Science in Statistics with Computer Science.
I have handled multiple inquiries simultaneously, resolved product and service issues using CRM tools such as Zendesk, Freshdesk, and Salesforce, and supported technical users with operating systems and database knowledge.
I deliver empathetic, clear, and effective support, follow up to ensure satisfaction, and apply analytical and AI-related skills to improve customer outcomes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Stones Collection
Mar 2020 - Apr 2022 (2 years 1 month)
Handled multi-channel customer inquiries and resolved product/service issues using CRM tools, improving response consistency and customer satisfaction. Documented interactions and followed up to ensure issue resolution.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Science, Statistics with Computer Science
2015 - 2019
Completed a Bachelor of Science in Statistics with Computer Science, covering statistical methods and foundational computer science concepts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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