Open to opportunities

Victor Ukaoha

@victorukaoha

Message

Customer support specialist blending technical AI support with strong communication and CRM expertise.

Nigeria

Message

What I'm looking for

I seek a technical customer-facing role where I can combine AI and CRM skills to solve problems, grow technically, and improve customer satisfaction.

I am an enthusiastic, detail-oriented customer support specialist with experience in online and chat-based assistance and a Bachelor of Science in Statistics with Computer Science.

I have handled multiple inquiries simultaneously, resolved product and service issues using CRM tools such as Zendesk, Freshdesk, and Salesforce, and supported technical users with operating systems and database knowledge.

I deliver empathetic, clear, and effective support, follow up to ensure satisfaction, and apply analytical and AI-related skills to improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Tech/AI Support

Current

Bitwayne Exchange

Mar 2024 - Present (1 year 10 months)

Provide technical and AI-related support to users, explaining solutions to non-technical customers and troubleshooting OS and database issues to maintain platform reliability.

Technical Support Windows Linux Databases Zendesk Freshdesk

Customer Service Representative

Stones Collection

Mar 2020 - Apr 2022 (2 years 1 month)

Handled multi-channel customer inquiries and resolved product/service issues using CRM tools, improving response consistency and customer satisfaction. Documented interactions and followed up to ensure issue resolution.

Customer Support Zendesk Salesforce Phone Support Multitasking