Looking for a job

Chiagoziem Udoka

@chiagoziemudoka

Message

Customer Support Specialist at ModSquad, resolving application, device, account, and migration issues for customers.

United States

Message

What I'm looking for

I’m eager to contribute my customer support and technical support experience, take on new challenges, and continue developing professionally while supporting a company’s success and growth.

At ModSquad, I provide first- and second-level customer support through email and live chat, addressing issues with applications, devices, accounts, and migrations. I document service requests in Zendesk and follow up with clients to support engagement and customer satisfaction.

I previously supported Microsoft enterprise customers through Tek Experts, troubleshooting complex technical issues by phone, email, and chat. I managed critical issues by setting expectations, coordinating action plans, and communicating with the parties involved.

At United Bank for Africa (UBA), I handled customer account, payment, transaction, and technical support inquiries. I managed service desk tickets in Zendesk and configured VoIP systems for stakeholders.

Earlier, I provided IT support at Ernst & Young (EY) and customer support at Computer Warehouse Group (CWG), resolving hardware, software, and network issues and maintaining support documentation. I hold an ITIL 4 Foundation Certificate in IT Service Management and a Bachelor's in Computer Science.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Modsquad

Jun 2026 - Present (4 months)

Provided first-level and second-level assistance through email and live chat, addressing concerns involving applications, devices, account management, and migrations. Resolved customer complaints through escalated grievance resolution procedures and maintained instructional resources.

Zendesk Customer Support Troubleshooting Documentation SLA Management Customer Satisfaction

M365 Enterprise Office/Customer Support

Microsoft (Tek Experts)

Sep 2024 - Jun 2026 (1 year 9 months)

Provided technical support to corporate Microsoft customers via phone, email, chat, and in-person meetings, delivering advanced troubleshooting and problem-solving solutions. Managed critical issues by setting expectations and implementing action plans.

Microsoft 365 Technical Support Troubleshooting Customer Service Ticketing Systems Escalation Management

Customer Support Specialist

United Bank for Africa (UBA)

Aug 2022 - Sep 2023 (1 year 1 month)

Managed service desk operations, providing first and second-level IT support through various channels. Handled 4-5 chats simultaneously and actioned 50-55 tickets daily, configuring VoIP systems for 100+ stakeholders.

Zendesk IT Support VoIP Customer Service Troubleshooting Ticketing Systems Training

IT Support

Ernst & Young (EY)

Nov 2018 - Dec 2019 (1 year 1 month)

Provided first-level support, resolving hardware/software issues with 98% uptime. Assisted with user account creation, password resets, and access permissions, and implemented security protocols ensuring 100% data integrity compliance.

IT Support hardware troubleshooting Software Troubleshooting User Account Management Security Protocols Documentation

Customer Support

Computer Warehouse Group (CWG)

Feb 2017 - Nov 2017 (9 months)

Provided first-line technical support by diagnosing and resolving hardware, software, and network-related issues. Managed customer requests and tracked support cases using Salesforce and Zoho CRM, and maintained IT asset inventory.

Salesforce Zoho CRM Technical Support Troubleshooting IT Asset Management Network Configuration