Open to opportunities

Mi Mi

@mimi

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Dependable customer service specialist skilled in CRM and data entry.

United States

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What I'm looking for

I am looking for a remote role where I can use CRM expertise, accurate data entry, and strong organizational skills to support clients and streamline administrative tasks while growing in a collaborative, dependable team environment.

I am a motivated customer service professional with over four years of experience supporting clients, managing records, and performing accurate data entry across fast-paced environments.

I have hands-on experience with CRM systems including Zendesk, Freshdesk, and Salesforce, and I consistently maintain detailed service tickets and client documentation to ensure continuity of care and strong customer outcomes.

My background includes in-person client support as a PCA/caregiver, retail and food-service roles processing transactions, and remote-friendly tool usage such as Zoom, Teams, and Slack. I pride myself on reliability, strong time-management, and the ability to handle high volumes of tasks with accuracy.

I am seeking remote opportunities where I can apply my organizational skills, CRM knowledge, and multitasking ability in Customer Service, Data Entry, or Virtual Assistant roles to drive excellent client experiences.

Experience

Work history, roles, and key accomplishments

PCA / Caregiver

Private Client

Feb 2024 - Dec 2024 (10 months)

Maintained accurate client care records, coordinated scheduling and communications with families and medical staff, and assisted with daily living activities to ensure a safe supportive environment.

client support Record keeping Scheduling Communication Time Management Remote Tools

Cashier

IGA

Mar 2023 - Oct 2023 (7 months)

Processed financial transactions and managed sales data entry while balancing registers daily and delivering customer service in a high-volume retail environment.

Point of Sale Data Entry Customer Service Time Management

Delivery Driver

Papa John’s

Jan 2022 - Jan 2023 (1 year)

Ensured timely and accurate deliveries, handled cash and mobile payments, maintained order documentation, and resolved customer concerns effectively.

Route Planning Customer Service Time Management Mobile Payments

Cashier / Crew Member

KFC

May 2021 - Dec 2021 (7 months)

Operated POS systems, processed customer transactions, assisted with inventory entry, stocking, and food preparation to support restaurant operations.

POS Operation Customer Service Stocking

Customer Service Representative

Page Talk

Jun 2017 - Apr 2019 (1 year 10 months)

Handled high-volume inbound calls, documented interactions and service tickets in CRM systems, and resolved billing inquiries and troubleshooting issues for customers.