Tee Tee
@teetee
Property operations manager driving short-term rental excellence through guest experience and high-performing teams.
South AfricaWhat I'm looking for
I’m a results-driven Property Operations Manager overseeing a portfolio of 201 short-term rental units across 23 buildings, 8 cities, and 3 states. I directly lead and mentor 16 customer service professionals, maintaining a 96% success score through operational oversight, quality assurance, and guest experience management.
I manage recruitment, interviewing, onboarding, coaching, and performance reviews, while also handling OTA support across Airbnb, Booking.com, and other platforms—covering cancellations, modifications, escalations, and review responses. I coordinate maintenance communication, housekeeping operations, property readiness, and service recovery initiatives, and I bring prior experience across property and guest operations and remote customer support/virtual assistant work for international clientele.
Experience
Work history, roles, and key accomplishments
Property Ops & Guest Relations Manager
Hyatus Living
Jan 2022 - Jan 2026 (4 years)
Oversee operations for a portfolio of 201 short-term rental units across 23 buildings in multiple cities and states. Directly manage and mentor 16 staff, maintain a 96% success score, and handle OTA support, quality assurance, and guest experience management.
Provided remote customer support and virtual assistant services for international clients via Upwork.
Property & Guest Operations Manager
Nightsbridge
Jan 2017 - Jan 2020 (3 years)
Managed property and guest operations for a guest villa, including reservations, occupancy support, guest communications, and coordination of daily operations.
Education
Degrees, certifications, and relevant coursework
Damelin College
Certificate, Conference, Exhibitions and Events Management
2013 - 2014
Earned a certificate in Conference, Exhibitions and Events Management at Damelin College from 2013 to 2014.
CT High
National Senior Certificate (Matric), Secondary Education
2006 - 2008
Completed the Matric National Senior Certificate at CT High from 2006 to 2008.
Availability
Location
South AfricaAuthorized to work in
Portfolio
upwork.com/freelancers/tatendam13Job categories
Skills
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