At Short Let Space, I spoke with new property owners, explained the service and followed up on pending actions and documentation to keep files moving. I also handled owner concerns and guest feedback, and improved workflows to make follow-up more consistent.
At Pass The Keys, I was the main point of contact for property owners, coordinating with guests, maintenance teams and service providers. I contributed to process redesign that improved issue-resolution turnaround times.
Across remote customer service and hospitality roles, I handled high-volume phone and chat interactions, complaints and escalations, and maintained accurate CRM records. I’ve used Salesforce, Freshdesk and ZOHO CRM while working to KPI and SLA targets.
