Lucille Fernandes-Stangl
@lucillefernandes-sta
Operations-driven property professional transitioning into PropTech customer success and portfolio operations.
South AfricaWhat I'm looking for
I am a results-driven operations professional with 7+ years managing end-to-end property portfolio operations, reducing vacancy by 90% through targeted digital marketing, onboarding and retention strategies. I built and automated digital workflows (Zoho and Excel), managed financial reporting, vendor ecosystems, compliance and supervised cross-functional teams to scale operations efficiently.
I am seeking to transition into PropTech SaaS in Customer Success, Onboarding, Operations Coordination, or Portfolio Ops roles focused on UK/EU remote opportunities. I bring hands-on tenant lifecycle expertise, crisis management experience, and a data-driven approach to improve adoption, reduce churn and deliver measurable business outcomes.
Experience
Work history, roles, and key accomplishments
Portfolio Operations Manager
Self-Employed
Jan 2018 - Present (8 years 2 months)
Managed end-to-end operations for a 5-unit residential portfolio, reducing vacancy by 90% through targeted marketing, onboarding, and retention strategies while implementing automated Zoho+Excel financial workflows and monthly reporting.
Education
Degrees, certifications, and relevant coursework
Institute of Workplace and Facilities Management (IWFM)
Level 4 Qualification, Facilities Management
Registered for IWFM Level 4 Facilities Management qualification (upcoming), covering operational leadership and asset/process optimization.
Prodigy Business Services
NQF Level 4, Real Estate
Completed NQF Level 4 Real Estate certification focused on foundational real estate knowledge and professional practice.
Lew Geffen Sotheby's Real Estate Training
Professional Training, Real Estate
2004 - 2004
Completed real estate training coursework through Lew Geffen Sotheby's focused on industry practices and sales skills.
Roodepoort College
N5, Art & Design
Completed N5 Art & Design studies providing technical and creative foundations in visual design.
Woodmead School
Matric, Secondary Education
Completed Matric (secondary school graduation) at Woodmead School in Gauteng.
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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