Ryan Ramsamy

Run day-to-day operations for 15-20 short-term rental apartments, including revenue management, reservations, housekeeping, and maintenance. Lead a team of 6 cleaners, 1 maintenance technician, and an admin assistant, and communicate with apartment owners on performance and unit care.

Part of the pre-opening team handling guest arrivals, departures, reservations, and guest account management. Implemented a Pit Check and Docket filing system and produced front office reporting, trained in Forbes and LQA standards.

Responsible for overall hotel operations across all departments, implementing SOPs and coordinating departments to ensure smooth operations and guest-ready units.

Part-time role handling guest arrivals, departures, reservations, and reservation accounts, along with bar service and stock takes.

Handled check-ins, check-outs, guest accounts, cashiering, and credit limit monitoring. Managed guest enquiries by phone and email.

Created and updated bookings, managed guest accounts and transactions, and compiled quotations and invoices. Handled reservation enquiries by phone and email.

Managed guest accounts, bookings, quotations, and invoices. Compiled management reporting on reservation statistics and department performance.

Trained in front office, reservations, and guest relations as part of an in-service program.

Grade: Cum Laude

Completed a National Diploma in Hospitality Management with a focus on accommodation, graduating Cum Laude.

Grade: Bachelor's Pass

Completed Matric with a Bachelor's Pass and a distinction in Tourism.

Completed Level 1 First Aid training.

Earned a Barman certificate.

Completed Forbes standards training.

Completed LQA standards training.