At HOUSE OF SNAPS, I manage guest enquiries, bookings, check-ins and ongoing communication across short-term rental properties in the US and UK. I support guests from their first enquiry through check-out, including helping convert booking questions into confirmed reservations.
I coordinate maintenance and property issues remotely, working between guests, property teams and service providers until issues are resolved. I use Airbnb, Booking.com and custom property-management platforms in this work.
At GLOBAL GEAR / TAG SoS, I handle inbound emergency calls and coordinate responses, while managing shift schedules for a remote call-center team. My experience also includes emergency control-room operations, dispatch coordination and administrative support in community roles.
