Looking for a job

PABALLO KEKANA

@paballokekana

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I build practical IT support solutions across Windows, Microsoft 365, Entra ID, cloud backup, and troubleshooting.

South Africa

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What I'm looking for

I'm looking for an entry-level IT support or cloud administration opportunity where I can apply hands-on Windows, Microsoft 365, Entra ID, backup, and troubleshooting skills while learning from an experienced team.

I've built hands-on IT support projects covering Windows support, Microsoft Entra ID, Microsoft 365, cloud backup, and network troubleshooting.

In Microsoft Entra ID, I created and managed user accounts and groups while exploring roles, permissions, application access, authentication, and role-based access control.

I've used OneDrive for secure cloud storage, backup, synchronization, and recovery, and completed a Windows 8.1 to Windows 10 upgrade with configuration, compatibility, and performance considerations.

My customer-service experience at I Talk strengthened my communication, problem-solving, time management, and ability to resolve customer queries professionally. I'm ready to bring practical troubleshooting and support skills to an IT team.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

I Talk

Aug 2020 - Jul 2021 (11 months)

Handled inbound and outbound customer calls professionally and efficiently. Resolved customer queries and complaints while maintaining high standards of customer service.

Problem Solving Time Management Customer Service

IT Technician

I Talk

Aug 2020 - Jul 2021 (11 months)

Handled inbound and outbound customer calls professionally and efficiently. Resolved customer queries and complaints while maintaining a high standard of customer service.

Problem Solving Time Management Customer Service