Open to opportunities

DeeShannon Garrison

@deeshannongarrison

Admissions and intake coordination professional with 10+ years’ experience in high-volume referrals, eligibility review, and compliance documentation.

United States

Message

What I'm looking for

I’m seeking a remote admissions coordinator/intake specialist role where I can manage high-volume referrals, eligibility review, and audit-ready documentation, coordinate services, and serve as a clear point of contact for stakeholders.

I’m an admissions and intake coordination professional with 10+ years of experience in human services, specializing in high-volume referral processing, eligibility review, and compliance-focused documentation. In my current role, I manage high-volume intake and screening of 1,000+ annual referrals, coordinate admissions, and maintain audit-ready resident records across multiple systems.

I verify and monitor insurance eligibility using GAMMIS, resolve discrepancies through communication with care coordinators and external agencies, and develop internal tracking systems (spreadsheets and flowcharts) to monitor service timelines, compliance requirements, and case status. I also track and report key metrics to support program oversight and serve as a primary point of contact for external stakeholders.

Previously, I managed full-cycle intake, assessment, and ongoing support for 25–75 mentor-mentee matches in a hybrid remote environment, maintaining strict confidentiality and safety standards while managing documentation and reporting in Salesforce and AIM. Across my experience—from crisis intervention to office support—I bring a strong ability to work independently in hybrid remote environments with organized, audit-ready workflows.

Experience

Work history, roles, and key accomplishments

Current

Admissions Coordinator

Current

Twin Cedars Youth and Family Services

Jan 2019 - Present (7 years 6 months)

Managed high-volume admissions intake and screening, reviewing documentation, determining program eligibility, and coordinating admissions for 1,000+ annual referrals. Maintained audit-ready resident records across multiple systems and coordinated medical, dental, and behavioral health services while verifying insurance eligibility.

Intake Coordination Eligibility Review Compliance Documentation Medical Dental Behavioral Coordination Metrics Reporting

Match Coordinator / Support Specialist

Big Brothers Big Sisters of the Heart of Georgia

Jan 2014 - Jan 2019 (5 years)

Managed full-cycle intake, assessment, and ongoing support for 25–75 mentor-mentee matches in a hybrid remote environment. Conducted screenings and compliance monitoring, maintained confidentiality, and managed case documentation and reporting in Salesforce and AIM systems.

Admissions Intake (Mentor Mentee Matching)Caseload Management Compliance Monitoring Confidentiality Case Coordination Aim Hybrid Remote Documentation

Office Assistant

O’Neal Properties

Jan 2014 - Jan 2015 (1 year)

Handled tenant communications and managed financial documentation, maintaining organized records and secure document processing. Used Quicken and Excel to support daily administrative operations.

Tenant Communication Financial Documentation Document Processing Excel Data Entry

Victim Advocate

Victim Advocate Crisis Line & Safe House of Central Georgia

Jan 2013 - Jan 2014 (1 year)

Provided crisis intervention, safety planning, and resource coordination while supporting daily operations. Maintained confidential documentation to ensure appropriate case support.

Crisis Intervention Resource Coordination Operations & Support