Open to opportunities

Adaisha Easterling

@adaishaeasterling

Message

Motivated customer relations professional dedicated to exceptional service.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and allows me to utilize my customer service skills while contributing to meaningful outcomes.

As a dedicated customer relations professional, I thrive on delivering exceptional service and support to every individual I encounter. My experience as an Intake Coordinator at Bryant Temple Shelter has honed my ability to work collaboratively with program and case managers, ensuring that we provide the best possible assistance to families and individuals experiencing homelessness. I excel in data entry and maintaining confidential client records, utilizing systems like Service Point and Apricot to track program outcomes effectively.

Previously, I served as a Customer Service Representative at Anthem Blue Cross Blue Shield, where I assisted customers with their insurance plans and provided crucial support to help them achieve self-sufficiency. My background also includes roles at Alorica and SITEL, where I developed strong communication skills and a keen ability to resolve customer issues efficiently. I am passionate about fostering positive relationships and ensuring that every customer feels valued and understood.

Experience

Work history, roles, and key accomplishments

Current

Intake Coordinator

Current

Bryant Temple Shelter

Nov 2024 - Present (9 months)

Served as the front-line administrative Intake Coordinator for a non-profit organization assisting homeless families and individuals. Managed data entry into Service Point and Apricot systems, collaborating with Program and Case Managers.

Data Entry Apricot Microsoft Excel Confidentiality Client Records Program Management Case Management Administrative Support Reporting

Customer Service Representative

Anthem Blue Cross Blue Shield

Jul 2023 - Present (2 years 1 month)

Assisted customers with insurance plans, including PPO and HMO, and provided supportive services to help them achieve self-sufficiency. Managed incoming calls, transferring and directing them as needed, and maintained customer statistics.

Customer Service PPO HMO Reporting Communication Problem Solving Customer Support

Medical Customer Service

Alorica

Nov 2020 - Present (4 years 9 months)

Provided assistance to customers regarding medical policies, ensuring a clear understanding of their medical insurance coverage and options. Performed informational and service-related duties for a medical provider, maintaining and updating customer information.

Customer Service Information Management Updating Information Communication Problem Solving U.S. Medical Insurance Customer Support

Customer Service Representative

SITEL

Nov 2017 - Present (7 years 9 months)

Assisted customers with internet payments, troubleshooting internet issues, and scheduling technician visits. Later transitioned to filing insurance claims for car accidents, collecting information for both parties and assisting with tow and rental services.

Customer Service Troubleshooting Payment Processing Insurance Claims Data Collection Communication Problem Solving Technical Support

Education

Degrees, certifications, and relevant coursework

Canyon Springs High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and organizational abilities.