Tammy Way

I am a dedicated client services professional with 17+ years supporting disability claims, legal intake, and administrative operations. I specialize in SSI/SSDI intake, mental health advocacy, and handling sensitive case files with confidentiality and care.

In my current role at a Social Security disability advocacy firm I conduct intake interviews, educate clients and caregivers on eligibility and documentation, and collaborate with attorneys to ensure accurate, timely filings. Previously, I resolved high-volume public inquiries at the Social Security Administration and processed short- and long-term disability claims at Matrix Absence Management.

I bring proven strengths in CRM systems, HIPAA-compliant handling of medical documentation, data entry and reporting, and process documentation. I have trained new hires, improved intake protocols, and supported teams to increase efficiency and accuracy.

I seek roles that value precision, compassion, and results-driven communication where I can continue advocating for clients navigating government benefits and mental health-related disability processes.