Zohaib Khan

As a dedicated Customer Support Professional, I have honed my skills in negotiation, clear communication, and effective issue resolution. My experience as a Business Onboarding Analyst has equipped me with the expertise needed to facilitate seamless client onboarding processes. I am proficient in dispatch operations, coordinating taxi, limo, and food delivery services, and I am committed to building strong client relationships that foster loyalty and satisfaction.

Throughout my career, I have consistently delivered solutions that lead to successful outcomes for both customers and the company. At Abacus Global, I resolved over 90% of customer issues on the first contact, significantly boosting customer satisfaction. My ability to handle compliance queries and conduct thorough KYB and KYC verifications has ensured 100% regulatory adherence, while my process optimization strategies have reduced client onboarding time by 30%. I thrive in collaborative environments, where I can train team members and enhance overall productivity.