Taylor Mccleary

Highly motivated and customer-oriented professional with experience as a Front Desk Representative in the customer service industry. I have a demonstrated expertise in providing exceptional service, handling administrative tasks, and utilizing technology tools to enhance efficiency. I am committed to upholding a positive company image and driving customer satisfaction.

In my current role at Goldfish Swim School of Sandy Springs, I provide exceptional customer service, ensuring a positive experience for potential and current customers. I am the first point of contact for inquiries via phone, email, and in person, promptly addressing customer needs and following up in a timely manner. I process sales and registration transactions, manage customer accounts, and maintain accurate records using Microsoft Office Suite and Google Docs/Sheets. I am skilled in calendar management, multitasking, and prioritizing tasks. I resolve customer complaints and issues, collaborate with management when necessary, and update informational displays to enhance visibility and maximize sales opportunities. I also contribute to financial processes, support staff events and meetings, and utilize Salesforce CRM to track leads and manage customer accounts.

Prior to my current role, I worked as a Gallery Guide at the Georgia Museum of Art, where I provided exceptional customer service and expertise. I engaged with visitors, answered questions, and provided in-depth knowledge about the museum's collection and exhibitions. I utilized a ticketing system to track visitor capacity and efficiently check in guests. I demonstrated a strong understanding of museum policies and procedures, ensuring visitor safety and maintaining a welcoming atmosphere. I also supported administrative tasks and collaborated with museum staff to assist with educational activities and special events.

I hold a Bachelor of Science degree in Psychology from the University of Georgia, where I graduated Summa Cum Laude with a GPA of 3.9. I am proficient in Salesforce CRM, Microsoft Office Suite, and Google Docs/Sheets. I have strong communication and interpersonal skills, and I am culturally aware and sensitive. I am passionate about providing exceptional customer service and driving customer satisfaction.