At FIRST PLACE FOR YOUTH, I supported intake and onboarding, maintained confidential records, and guided participants through structured next steps. I improved consistency with standardized communications, SOPs, trackers, and follow-up protocols.
At OAKLAND HOUSING AUTHORITY, I strengthened centralized tracking and reporting by auditing and correcting program data. Engagement data helped improve follow-through and increase East Oakland Works enrollment by 22%.
At KULANIAPIA COMMUNITY PROJECT, I built foundational people and operating systems for a growing nonprofit, including onboarding-oriented documentation and repeatable procedures. I coordinated a distributed team of 13, and structured feedback and conflict-resolution practices were associated with a 31% improvement in internal satisfaction.
At YMCA OF THE EAST BAY, I rebuilt workforce and education operations with SOPs, onboarding workflows, and reporting processes across three concurrent programs. I coordinated activities for 120+ apprenticeship participants and supported a 94% completion rate.
